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- Tasks: Join our billing team to set up customer bills and manage queries.
- Company: 4Com is an award-winning telecoms company experiencing exciting growth.
- Benefits: Enjoy a starting salary of £23,500, 24 days holiday, and gym discounts.
- Why this job: This role offers fast-paced work with great progression and a supportive culture.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Office-based in Bournemouth; full UK work rights required.
The predicted salary is between 20000 - 26000 £ per year.
Social network you want to login/join with: We are 4Com ; an award-winning, market-leading telecoms company currently experiencing an exciting period of growth. We are seeking a motivated and experienced Billing Administrator to join our billing team. As a Billing Administrator , you will assist the billing team leader in setting up new customer bills, working closely with other departments and team members daily. You will also ensure that issues are resolved promptly, manage customers’ expectations, and provide excellent customer service throughout. Please note that this role is office-based in Bournemouth. Benefits for a Billing Administrator at 4Com include: A starting salary of £23,500 per annum. An exciting, fast-paced role with future progression opportunities. 24 days holiday + bank holidays (increasing by 1 day each year). Refer a friend scheme. Vodafone Advantage Discount. Monthly Company Targeted Draw and Incentivised Lunches. Discounted Gym Membership. Employee Assistance Programme. Cycle to work scheme. Private Health Insurance (after one year of service). Company pension. We are looking for someone who has: Previous experience in customer service and administration environments. Experience working in a fast-paced environment while delivering excellent customer service. Strong communication and influencing skills. Experience in complaints or customer retention is advantageous. Organisational skills and proficiency in written and verbal communication. As a Billing Administrator at 4Com, your responsibilities will include: Setting up new customer bills. Inputting customer billing information into our bespoke CRM system. Handling customer queries related to bills. Managing the monthly billing process. Escalating complaints promptly to the Team Leader. Performing general administration duties. If you believe this role is your ideal next opportunity, please get in touch today! Please note, full ‘Rights to Work in the UK’ checks will be completed during the interview process. #J-18808-Ljbffr
Billing Administrator employer: 4Com Plc
Contact Detail:
4Com Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Familiarise yourself with the billing processes and systems commonly used in telecoms. Understanding how customer billing works will give you an edge during discussions with the team.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Being able to demonstrate your ability to manage customer expectations effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of 4Com on platforms like LinkedIn. They can provide insights into the company culture and what the team values, which can help you tailor your approach.
✨Tip Number 4
Prepare for potential interview questions by thinking about specific examples from your past experience that showcase your organisational skills and ability to work in a fast-paced environment.
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you managed billing processes or handled customer queries, as these are key aspects of the Billing Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your previous experience in fast-paced environments and how your strong communication skills will benefit the billing team at 4Com.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've resolved customer issues in the past. This will demonstrate your ability to manage customer expectations and provide excellent service, which is crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is essential, especially since the role requires proficiency in written communication.
How to prepare for a job interview at 4Com Plc
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to manage expectations and resolve issues promptly.
✨Demonstrate Organisational Skills
As a Billing Administrator, you'll need to manage multiple tasks efficiently. During the interview, discuss how you prioritise tasks and stay organised, especially in fast-paced environments. Mention any tools or methods you use to keep track of your work.
✨Familiarise Yourself with CRM Systems
The job involves inputting customer billing information into a bespoke CRM system. If you have experience with similar systems, mention it. If not, express your willingness to learn and adapt quickly to new software.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within 4Com. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
