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- Tasks: Support clients through the onboarding process with excellent customer service.
- Company: Join Fletchers Solicitors, a growing law firm with a positive culture.
- Benefits: Enjoy 35 days holiday, flexible working, and a bonus scheme.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunities for career progression in a supportive environment.
The predicted salary is between 22932 - 22932 ÂŁ per year.
Location: Southport/Hybrid
Office attendance expectation: Initial period in the office for training, followed by hybrid working.
Working hours: 35 hours – Monday to Sunday on a rota basis.
Salary: ÂŁ22,932
Fletchers Solicitors Ltd are seeking an enthusiastic, customer‑service focused individual to support onboarding clients through the initial sign‑up process.
Benefits:
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas closure; purchase up to 3 extra days holiday per year
- Pension scheme with tax‑efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work‑life balance
- Varied calendar of funded company social events
- Monthly voucher awards for winning nominees
Main Responsibilities:
- Communicating with clients daily, managing and developing relationships with clients via phone and email.
- Developing and maintaining knowledge of claims process for Medical Negligence.
- Understanding and discussing our funding and insurance information.
- Communicating with our legal team where necessary to progress cases.
- Making amendments to our sign‑up/medical consent forms where required.
- Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
- Monitoring own task list, making sure all enquiries are contacted daily to chase the client for instructions.
- Other ad‑hoc duties as requested by your Team Leader or Head of Department.
- Obtaining further information from clients regarding their potential claim.
- Completing conflict checks.
- Assisting the legal teams to onboard high‑value cases.
Essential Skills and Experience:
- Call Centre experience or customer‑facing experience.
- A willingness to learn and develop.
- Excellent verbal, written communication, and telephone skills.
- Exceptional attention to detail.
- Team player.
- Microsoft Office proficiency.
- Exceptional customer service skills.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Solicitors:
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North‑West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work‑life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression.
Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC’s Race at Work charter, and working towards Henpicked’s Menopause and Menstrual Friendly accreditations.
Onboarding Team Member - CN (Southport) employer: 4COM (4Communication B.V)
Contact Detail:
4COM (4Communication B.V) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Team Member - CN (Southport)
✨Tip Number 1
Get to know the company! Before your interview, spend some time on Fletchers' website. Familiarise yourself with their values and recent news. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to the onboarding process. Confidence is key!
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've excelled in customer service or teamwork. This will help you stand out and demonstrate your fit for the Onboarding Team Member role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Onboarding Team Member - CN (Southport)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding Team Member role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Attention to Detail is Key: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This not only reflects your professionalism but also aligns with the meticulous nature of the onboarding process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about us and our culture there!
How to prepare for a job interview at 4COM (4Communication B.V)
✨Know the Company Inside Out
Before your interview, take some time to research Fletchers Solicitors. Understand their values, mission, and the services they offer, especially in medical negligence. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about onboarding clients, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a client, as this will demonstrate your ability to build rapport and handle inquiries effectively.
✨Prepare for Common Questions
Anticipate questions related to the onboarding process and client communication. Practice responses that highlight your attention to detail and your ability to manage multiple tasks. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows that you’re engaged and thinking about how you can contribute to the team.
