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- Tasks: Support clients through the onboarding process with excellent customer service.
- Company: Join Fletchers Group, a dynamic law firm with a focus on personal injury.
- Benefits: Enjoy a competitive salary, 35 days holiday, and flexible working options.
- Why this job: Be part of a growing team that values your development and wellbeing.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunities for career progression and a supportive workplace culture.
The predicted salary is between 19300 - 25200 ÂŁ per year.
Join to apply for the Onboarding Team Member - PI role at 4COM (4Communication B.V). Location: Liverpool/Hybrid Salary: ÂŁ22,932
Fletchers Solicitors Ltd has a fantastic opportunity to join our growing Onboarding Team. The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for onboarding clients by providing step‑by‑step support to the clients during the initial sign‑up process.
In Return Fletchers Can Offer:
- Competitive salary
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure; option to purchase up to 3 extra days holiday per year, and receive 3 days after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax‑efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Enhanced company sick pay
- Enhanced maternity, paternity and IVF schemes
- Flexible, agile working environment with a positive work‑life balance
- Varied calendar of funded company social events
- Monthly voucher awards
Main Responsibilities For The Role:
- Communicating with clients daily, managing and developing relationships with clients via phone and email
- Developing and maintaining knowledge of claims process for Personal Injury Cases
- Understanding and discussing our funding and insurance information
- Communicating with our legal team where necessary to progress cases
- Making amendments to our sign‑up/forms where required
- Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system
- Monitoring own task list, making sure all enquiries are contacted daily to chase the client for instructions
- Any other ad‑hoc duties as requested by your Team Leader or Head of Department
The Ideal Candidate Will Have:
- Call Centre experience or customer‑facing experience
- A willingness to learn and develop
- Excellent verbal, written communication, and telephone skills
- Exceptional attention to detail
- Team player
- Microsoft Office skills
- Exceptional customer service skills
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Group:
Fletchers is a fast‑growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation. We aspire to be the best place to work in the legal sector. Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry because we understand that balance drives performance. At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here from apprenticeships and professional qualifications to senior roles and partnership. We seek out a broad range of challenging, high‑quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development; we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time. We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long‑term strength. Our base pay and bonus structure is built to recognise and reward high performance. Join us and be part of a law firm that’s not only growing but redefining what it means to work in legal services. Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
Onboarding Team Member - PI (Liverpool) employer: 4COM (4Communication B.V)
Contact Detail:
4COM (4Communication B.V) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Team Member - PI (Liverpool)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fletchers Group. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and onboarding processes. Think about your past experiences and how they relate to the role. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your communication skills! Since this role involves daily interactions with clients, be ready to demonstrate your excellent verbal and written communication abilities. Use examples from your previous roles to highlight how you've successfully managed client relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Fletchers family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Onboarding Team Member - PI (Liverpool)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about helping clients and making their onboarding experience smooth and enjoyable.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences. If you've got call centre or customer-facing experience, shout about it! We love seeing how your background aligns with what we do at Fletchers.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our team at Fletchers!
How to prepare for a job interview at 4COM (4Communication B.V)
✨Know the Company Inside Out
Before your interview, take some time to research Fletchers Group. Understand their values, culture, and the specifics of the Onboarding Team role. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on client interaction, prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a client or resolved a challenging situation.
✨Practice Your Communication Skills
As an Onboarding Team Member, excellent verbal and written communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions to ask your interviewer about the team dynamics, training opportunities, and what success looks like in this role. This shows that you’re engaged and serious about the position.
