Head Of Department EL/PL PI (Portal) in Liverpool

Join to apply for the Head Of Department EL/PL PI (Portal) at 4COM (4Communication B.V). Location: Southport / Liverpool / Manchester / Bolton / Leeds / Hybrid.

Benefits:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure; option to purchase up to 3 extra days holiday per year
• Pension scheme with tax‑efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work‑life balance
• Varied calendar of funded company social events
• Monthly voucher awards for winning nominees
• A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

Responsibilities:

• Strategy & Leadership – ensure the team provides excellent client service and achieves performance targets through clear KPI management
• Progression of all cases in the team up to the point of settlement
• Provide inspirational leadership to PI including recruitment, motivation, training and support of team members as required
• Implement and monitor departmental plans to deliver Fletchers priorities, including Project Arrow across PI
• Support the budgeting process for PI
• People management – lead the PI department, directly manage the Team Leaders, coach, develop and support managers to achieve excellent people‑leadership practice
• Work with the People team to optimise recruitment and retention of lawyers in the department
• Role model Fletchers Values
• Technical – provide advice and guidance on PI issues; ensure departmental policies and procedures are followed to ensure cases are progressed appropriately and client satisfaction is delivered
• Work with internal and external partners to ensure the department delivers quality legal services with unrivalled client care in a compliant way
• Case handling – run a reduced load (~25% of full capacity), liaise with clients, experts, barristers, third‑party solicitors and insurers as necessary; manage pre‑ and post‑issue procedures efficiently
• Pursue cases to conclusion
• Ensure all actions as per Proclaim Action List are completed in a timely fashion
• Accurate time recording
• Maintain client files in good order in accordance with Lexcel and other quality assurance requirements
• Delegate and supervise tasks to junior team members where appropriate

KPIs / Outcome Measures:

• Delivery of key output metrics: Fees, Work Done, EBITDA & EBITDAW
• Cases issued and accepted
• WIP to costs
• Client satisfaction
• Production Telephone statistics

Relationships:

• Clients
• Marketing team
• Finance
• People
• Systems
• Facilities
• Client & Marketing
• Compliance
• Legal
• Strategy and Ops
• Good legal practice in Personal Injury cases
• Heads Of

Ideal Candidate:

• Experience of successfully leading a Personal Injury Team
• Experience of running a wide variety of Personal Injury claims including Employers and Public Liability and RTA
• Ability to deliver excellent client service
• Good understanding of how to deliver and grow team productivity
• Experience of coaching and supporting other lawyers and managers
• Forming and maintaining positive relationships with both internal and external stakeholders
• Ability to role model good practice leadership
• Technology literate, with the ability to use technology to enhance legal services
• Excellent interpersonal skills, with the ability to form positive working relationships with a wide variety of team members
• Strong analytical skills

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Group:

Fletchers is a fast‑growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation. We aspire to be the best place to work in the legal sector. Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry because we understand that balance drives performance. At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here from apprenticeships and professional qualifications to senior roles and Partnership. We seek out a broad range of challenging, high‑quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time. We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long‑term strength. Our base pay and bonus structure is built to recognise and reward high performance. Join us and be part of a law firm that’s not only growing, but redefining what it means to work in legal services. Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.