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- Tasks: Lead a dynamic team to deliver high-quality expert reporting services across England.
- Company: Join Medical Law Services, a supportive and inclusive employer with a focus on wellbeing.
- Benefits: Enjoy 35 days holiday, flexible working, and a competitive bonus scheme.
- Why this job: Make a real impact in a role that combines leadership and strategic growth.
- Qualifications: Experience in agency management and strong people leadership skills required.
- Other info: Opportunities for career progression and ongoing training in a vibrant work culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: Liverpool / Hybrid. Requires 2–3 days in office and willingness to travel to other offices. Work across England with offices in Manchester, Liverpool, Leeds, and Southport.
Medical Law Service invites you to join our growing Expert Agency Team. The Expert Agency Manager leads people, performance, and service delivery, ensuring high‑quality, compliant, client‑focused expert reporting services. The role combines people leadership, operational oversight, customer and expert relationship management, strategic contribution, sustainable growth, and continuous improvement.
In Return We Offer:
- 35‑hour working week
- Annual bonus scheme
- 35 days holiday a year, including bank holidays and Christmas Closure, with option to purchase up to 3 extra days per year (long‑service award after 5th, 7th, and 9th year)
- Pension scheme with tax‑efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy covering some dental, optical, and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Dedicated Learning and Development team
- Flexible, agile working environment with a positive work‑life balance
- Varied calendar of funded company social events
- Monthly voucher awards for winning nominees – a genuinely supportive and friendly culture
- Ongoing training and development
Main Responsibilities:
- Strategy, Planning and Improvement: Develop the expert agency business plan identifying growth opportunities and service development. Lead change initiatives that improve efficiency, quality, and customer outcomes. Provide expert insight, analysis, and recommendations to senior leadership. Use performance data, feedback, and audit findings to drive continuous improvement.
- Leadership and People Management: Lead, manage, and develop the Expert Customer and Expert Liaisons teams. Set clear expectations, objectives, and performance standards aligned to KPIs and service targets. Support capability development, engagement, and effective workload management. Foster a culture of accountability, professionalism, and customer focus.
- Operational and Service Delivery: Oversee day‑to‑day agency operations to ensure efficient, high‑quality service delivery. Monitor team and service performance against KPIs, SLAs, and contractual requirements. Plan workloads and allocate resources effectively to meet demand and maintain service continuity. Identify operational risks and implement timely, practical solutions.
- Quality, Compliance and Customer Management: Ensure expert services meet contractual, regulatory, and quality standards. Maintain compliance with internal policies, legislation, and industry best practice. Ensure client expectations are clearly understood, managed, and consistently met. Address escalations, complaints, and service issues professionally and effectively.
Qualifications and Experience:
- Proven experience in an agency, consultancy, or specialist professional services environment.
- Strong people management and leadership experience.
- Excellent customer relationship and stakeholder management skills.
- Strong influencing skills, able to challenge constructively and gain buy‑in from senior stakeholders.
- Ability to manage competing stakeholder expectations while maintaining service standards.
- Experience identifying, assessing, and mitigating operational or compliance risks.
- Ability to balance operational delivery with strategic priorities and longer‑term improvement.
- Demonstrated ability to manage budgets, cost control, or financial performance within a service environment.
- Ability to embed new processes, systems, or ways of working across teams and comfortable operating in environments undergoing growth or change.
- Confidence using data to inform prioritisation and strategic decisions.
We reserve the right to close this role before the specified date depending on the calibre and volume of candidates.
About Medical Law Services – MLS: Medical Law Services (MLS) teams deliver trusted, expert support to the personal injury and clinical negligence sector. We build lasting partnerships, navigating complex processes with confidence and ease. Our inclusive, informal, and supportive culture prioritises colleague wellbeing and happiness. We offer some of the best hybrid and flexible working arrangements in the industry, fostering balance and performance. Connection and collaboration are valued; we create opportunities for teams to thrive. Whether you are starting a career or aiming for leadership, clear progress and development paths exist, from apprenticeships to senior roles. We reward those who help build our success and live our values. Our benefits package grows with you, recognising high performance with base pay, bonus structure, and extensive support. MLS is part of the Fletchers Group and is an inclusive employer welcoming applications from all backgrounds. We celebrate diversity, support the Disability Confident scheme, sign up to BITC’s Race at Work charter, and work towards Henpicked's Menopause and Menstrual Friendly accreditations.
Expert Agency Manager (MLS) in Liverpool employer: 4COM (4Communication B.V)
Contact Detail:
4COM (4Communication B.V) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expert Agency Manager (MLS) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Expert Agency Manager (MLS) in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Expert Agency Manager role. Highlight your experience in agency management, people leadership, and operational oversight to show us you’re the perfect fit!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive performance and improve service delivery. We love seeing how you've made a difference in previous roles!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get to know the real you, so don’t be afraid to express your passion for the role and our mission at MLS.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at 4COM (4Communication B.V)
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand how the Expert Agency Manager role fits into their overall strategy. This will help you articulate how your experience aligns with their goals, especially in areas like operational oversight and customer relationship management.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management and leadership experience. Think of specific situations where you led a team to success or improved service delivery. This is crucial for demonstrating your ability to foster a culture of accountability and professionalism.
✨Be Data-Driven
Since the role involves using performance data to drive improvements, come ready to discuss how you've used data in past roles. Share examples of how you’ve identified risks or opportunities through data analysis and what actions you took as a result.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in service delivery or how they measure success in the Expert Agency Team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
