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- Tasks: Lead customer implementations of the 4C Resilience Platform and support early adoption.
- Company: Join 4C Strategies, a leader in organisational resilience and readiness.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 25 days holiday.
- Why this job: Make a real impact by helping organisations thrive in complex environments.
- Qualifications: 5+ years in customer-facing SaaS roles with strong communication skills.
- Other info: Collaborative culture with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About the role
As a Solutions Consultant at 4C Strategies, you will support organisations to successfully adopt and use the 4C Resilience Platform, enabling confident go-live and effective early use in complex operational environments. You will lead customer-facing delivery activities including discovery workshops, platform configuration, training, and post-go-live support. Working closely with customers, you will translate requirements into practical platform configurations and guide stakeholders through implementation and adoption. The role sits within 4C’s delivery organisation and involves close collaboration with Support, Infrastructure, Product, and Sales teams. You will work with customers primarily in the UK, often operating in regulated or mission-critical contexts, and contribute to the continuous improvement of 4C’s implementation approach and delivery quality.
Key responsibilities
- Lead delivery of customer implementations of the 4C Resilience Platform, supporting discovery, configuration, go-live, and early adoption with professionalism and rigour.
- Configure customer environments including workflows, roles and permissions, templates, reporting, and customer-specific fields, ensuring solutions meet agreed requirements and acceptance criteria.
- Translate post-sale requirements into clear configuration approaches, implementation plans, documentation, and handover materials.
- Plan and facilitate discovery and alignment workshops with a range of stakeholders, including executives, programme leads, operational teams, and system administrators.
- Design and deliver practical training for end users and administrators, both face-to-face and online, including 1:1 and group sessions.
- Provide structured post-go-live support to build customer confidence and drive effective platform adoption during early-life usage.
- Triage and coordinate issue resolution by gathering evidence, clearly explaining impact, and working with internal Support, Infrastructure, and Product teams to progress issues to closure.
- Contribute to quality assurance and continuous improvement by identifying recurring implementation patterns and strengthening internal playbooks, best practices, and tooling.
- Support opportunity development and sales activity where required, contributing delivery insight, technical input, and platform demonstrations.
- Represent 4C professionally and exemplify collaborative, customer-focused, and values-led delivery.
About you
You are a customer-focused delivery professional with strong technical judgement and a practical mindset. You take ownership of outcomes, communicate clearly with stakeholders, and remain calm and structured when managing issues or ambiguity. You are comfortable working independently while collaborating closely with others, and you are trusted to manage priorities, follow through on commitments, and escalade appropriately when needed. You enjoy enabling others to succeed by turning complex requirements into clear, usable solutions.
We believe you bring:
- 5+ years’ experience in a customer-facing SaaS implementation, onboarding, or technical consulting role.
- Proven experience configuring software platforms and supporting customers through go-live and early adoption.
- Experience working directly with customers to manage delivery activities, stakeholder expectations, and issue resolution.
- Strong written and verbal communication skills, including workshop facilitation and training delivery.
- Confidence working with minimal supervision, organising workload, prioritising effectively, and delivering to agreed timelines.
- Familiarity with issue and project management tools (e.g. Jira) and an understanding of web application architectures and enterprise IT environments.
- Ability to translate customer needs, requirements, and pain points into functional workflows and practical platform solutions.
Desirable
- Familiarity with Incident Management, Continuity Management, or Risk Management.
- Exposure to regulated environments.
- Experience with version control systems, databases, scripting, or basic SQL.
- Understanding of SSO authentication and authorisation.
- Some exposure to supporting sales or pre-sales activity.
Benefits you can expect
- Flexible working
- Competitive salary
- 25 days holiday plus bank holidays
- Private healthcare (including dental)
- Pension scheme with employer contribution
- Enhanced parental leave
- Life assurance
- Cycle to work scheme and retail discounts
- Company social events
About 4C Strategies
4C Strategies combines software and expert services to support organisational resilience and readiness across mission‑critical sectors. Through the 4C Resilience Platform and specialist delivery teams, we help organisations prepare for, manage, and recover from disruption — building capability, confidence, and resilience where it matters most.
Solutions Consultant – Resilience Platform employer: 4C Strategies
Contact Detail:
4C Strategies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant – Resilience Platform
✨Tip Number 1
Get to know the company inside out! Research 4C Strategies, their Resilience Platform, and the industries they serve. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Practice your delivery skills! Since you'll be leading workshops and training sessions, it’s crucial to be confident and clear. Try mock presentations with friends or family to get comfortable with your material.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to showcase your problem-solving skills! Be ready to discuss past experiences where you’ve successfully navigated challenges, especially in customer-facing roles. This will highlight your ability to manage issues effectively.
We think you need these skills to ace Solutions Consultant – Resilience Platform
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SaaS implementations and customer-facing roles. We want to see how your skills align with the Solutions Consultant position, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder interaction, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear examples in your application that illustrate how you’ve successfully facilitated workshops or delivered training.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share instances where you’ve managed issues or ambiguity effectively. This will show us that you’re calm under pressure and can handle the complexities of our Resilience Platform.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about 4C Strategies and what we stand for.
How to prepare for a job interview at 4C Strategies
✨Know the 4C Resilience Platform Inside Out
Before your interview, make sure you understand the 4C Resilience Platform thoroughly. Familiarise yourself with its features, benefits, and how it supports organisations in complex operational environments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Customer-Facing Scenarios
Since the role involves leading customer-facing delivery activities, think of examples from your past experiences where you've successfully managed customer expectations or resolved issues. Be ready to discuss how you facilitated workshops or training sessions, as this will highlight your communication skills and ability to engage stakeholders.
✨Showcase Your Technical Skills
Given the technical nature of the Solutions Consultant role, be prepared to discuss your experience with software configuration and SaaS implementations. Brush up on relevant tools like Jira and any scripting or database knowledge you have. This will help you convey your technical judgement and practical mindset.
✨Demonstrate a Collaborative Spirit
4C Strategies values collaboration, so be ready to share examples of how you've worked closely with cross-functional teams in the past. Highlight your ability to communicate clearly and manage priorities while working independently. This will show that you can thrive in a team-oriented environment and contribute positively to the company culture.
