Senior Consultant - Expert Services (ICM, BCM, OpRes)

About the Role

As a Senior Consultant in Crisis Management & Business Continuity, you will help organisations prepare for, manage and recover from disruption in complex, high‑pressure environments. You will lead and deliver client engagements across crisis management, business continuity management (BCM), operational resilience, incident management and emergency management. Working within 4C’s Expert Services consulting practice, you will operate as a trusted advisor to senior leaders across the UK public and private sectors and regulated and Critical National Infrastructure (CNI) environments. The role reflects 4C’s values by leading with integrity, innovating to solve complex resilience challenges, owning client outcomes end to end, and working collaboratively as part of a high‑performing team. You will take responsibility not only for delivery quality and client impact but also for strengthening long‑term relationships and contributing to how crisis and resilience consulting is delivered at scale.

Key Responsibilities

• Lead the delivery of crisis management, business continuity and operational resilience engagements, including business impact analysis (BIA), framework and plan development, crisis management structures, incident response plans and business continuity plans, ensuring work is delivered with integrity and professional rigour.
• Design and deliver crisis exercises, tabletop exercises and simulations for senior leadership teams, applying innovative approaches to challenge assumptions and improve organisational readiness.
• Act as project and engagement lead on medium to large assignments, owning scope, budget, timelines, delivery risk and stakeholder expectations from initiation through to completion.
• Serve as a trusted advisor to clients, supporting leadership teams with preparedness, response governance, escalation processes and decision‑making structures during periods of uncertainty.
• Apply sound judgement and subject‑matter expertise to provide quality assurance across multiple engagements, stepping in where senior oversight, challenge or assurance is required.
• Support opportunity development by contributing to scoping, proposal development, bid activity and account growth, working closely with colleagues across Expert Services and Sales.
• Act as a senior point of contact for assigned clients or accounts, owning customer outcomes and building long‑term relationships based on trust, credibility and sustained value delivery.
• Coach and mentor consultants and analysts, supporting their development and contributing to a culture where the team is stronger through collaboration and shared learning.
• Contribute to internal knowledge development by capturing lessons learned, monitoring UK and international resilience trends, and strengthening 4C’s thought leadership in crisis management, BCM and operational resilience.
• Represent 4C professionally and consistently, acting as a role model for values‑led behaviour, collaboration and delivery excellence.

About You

You are an experienced resilience professional who combines strong technical capability with sound judgement, credibility and a calm, confident approach. You lead with integrity, are comfortable taking ownership, and are trusted by senior stakeholders to advise on sensitive and high‑impact issues. You are motivated by solving complex problems, and you are willing to challenge constructively and think differently when it leads to better outcomes for clients. You value collaboration, enjoy mentoring others, and contribute positively to team culture. You are able to manage multiple priorities independently while maintaining high standards of quality and professionalism.

We Believe You Bring

• Proven experience in crisis management, business continuity management (BCM), operational resilience, incident management or emergency management.
• A background in consulting with experience working with UK regulated organisations, public sector bodies, or operators of essential services, including Critical National Infrastructure (CNI), financial services, utilities, transport, energy or telecommunications.
• Demonstrated experience leading client engagements end to end, including stakeholder management, team leadership and delivery risk management.
• Strong written and verbal communication skills, including facilitation, report writing and executive‑level presentations.
• Willingness to contribute to commercial activities such as opportunity shaping, proposal writing and account development, taking ownership of customer and business outcomes.
• Membership of the Business Continuity Institute (MBCI), or active progression towards MBCI, demonstrating commitment to professional standards and continuous development.
• Familiarity with recognised standards and frameworks such as ISO 22301, ISO 22316, BS 65000, UK operational resilience expectations (FCA and PRA), incident command structures, Gold–Silver–Bronze or JESIP (desirable).

What you can expect from 4C Strategies

• Flexible working
• 25 days holidays (plus bank holidays)
• Private healthcare including dental
• Pension Scheme with 5% employer contribution
• Enhanced maternity and paternity pay
• Life Assurance
• Cycle to work scheme
• Work Extras Discounts at over 80 retailers
• Company social events (Company kick‑offs, breakfasts, lunches, fika)

4C Strategies is not just a software company, or a management consultancy, but a passionate, global team of crisis managers, software developers and training experts. It is this combination of digital innovation with industry expertise to build a safer society that makes us unique. Our people make a difference. Our teams have the experience, dedication and know‑how to tackle the major resilience and security challenges that lie ahead. 4C is an entrepreneurial company, with the opportunity for individual growth, collaboration and influencing the development of our military training and organisational resilience solutions. We operate with agile, cross‑functional teams in the Nordics, the UK, the US and APAC, bringing together the best software and consulting talent. Our work makes a difference. With 4C, you will support clients working in mission critical sectors around the globe, ranging from NATO, the EU and UN, to Fortune 500 companies, public safety agencies and critical infrastructure providers. 4C Strategies is an equal opportunity employer. We welcome and encourage applications from all qualified individuals, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Ready to take the next step in your career? Apply today and help us build a safer, more resilient world.