At a Glance
- Tasks: Lead the night operations at a luxury hotel, ensuring top-notch guest experiences.
- Company: Join the prestigious Westin London City, known for its exceptional hospitality.
- Benefits: Enjoy flexible working hours, staff accommodation rates, and health cash plans.
- Other info: Great opportunities for personal growth and social events with a supportive team.
- Why this job: Be the face of the hotel at night and make a real difference in guest satisfaction.
- Qualifications: Must have a welcoming attitude and strong communication skills; experience in hospitality is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Acts as the hotel's Hotel Manager during the night, overseeing all property operations to ensure highest levels of hospitality and service.
- Represents property management in resolving guest‑related situations.
- Manages Front Desk associates’ queries, training and development, working closely with the Front of House Manager.
- Anticipates times of overbooking, liaising with senior rooms management and revenue teams to secure satisfactory alternative accommodations.
- In partnership with Security takes responsibility for Hotel Security and Safety, including hotel evacuations, security issues and health and safety regulations.
- Follows all company policies and procedures; maintains uniform and personal appearance in line with the Westin Brand; keeps proprietary information confidential.
Qualifications
- Pleasant and welcoming manner.
- Flexible and adaptable to various working conditions and hours.
- Forward‑thinking and promotes new ideas.
- Understanding and ability to implement all emergency plans (accident, death, elevator, theft, violent crimes, bombs, fire, etc.).
- Immaculate appearance.
- Excellent oral and written fluency in English; additional languages a plus.
- Positive, can‑do attitude.
- Knowledge of Opera PMS and GXP Empower a plus.
- Commitment to the Westin Brand values and beliefs.
- Strong training and interpersonal skills.
Benefits
- Flexible working (subject to role and probationary review).
- Staff accommodation rates across the UK (Marriott & 4C Group Hotels).
- Life Assurance Cover.
- Cycle to Work Scheme.
- Technology Scheme.
- Health Cash Plan (HSF).
- Referral Bonus Scheme.
- Workplace pension scheme.
- Access to Employee Assistance Program (EAP) and Wellbeing Support.
- Eyecare vouchers.
- Continuous Learning & Development opportunities.
- Recognition Programme.
- Opportunity to attend social events.
EQUAL OPPORTUNITIES
4C Group and The Westin London City are equal opportunity employers.
Night Manager at Westin London City employer: 4C Group
The Westin London City is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where team members are encouraged to develop their skills and advance in their careers. With flexible working arrangements, competitive benefits such as life assurance and health cash plans, and opportunities for continuous learning, employees can thrive in a dynamic environment while enjoying the unique perks of working in one of London's premier hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager at Westin London City
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Westin or similar hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your pleasant and welcoming manner shine through. Remember, they want someone who fits the Westin brand, so be yourself and show that positive, can-do attitude.
✨Tip Number 3
Be prepared for anything! Brush up on your knowledge of emergency plans and hotel operations. If you can demonstrate your understanding of safety protocols and guest relations, you'll stand out as a strong candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Westin team. Don’t miss out on this opportunity!
We think you need these skills to ace Night Manager at Westin London City
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Manager role and how you align with the Westin Brand values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can manage operations smoothly during the night, so showcase any past roles where you've done just that!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Manager position at Westin London City. We can’t wait to hear from you!
How to prepare for a job interview at 4C Group
✨Know Your Night Operations
Familiarise yourself with the specific responsibilities of a Night Manager. Understand how to oversee hotel operations during the night, manage guest-related situations, and ensure top-notch hospitality. This knowledge will help you demonstrate your readiness for the role.
✨Showcase Your Interpersonal Skills
During the interview, highlight your ability to train and develop Front Desk associates. Share examples of how you've successfully resolved conflicts or improved team dynamics in previous roles. This will show that you can foster a positive working environment.
✨Be Prepared for Security Scenarios
Brush up on emergency plans and security protocols relevant to hotel management. Be ready to discuss how you would handle various situations, such as evacuations or security issues. This will illustrate your proactive approach to safety and compliance.
✨Embrace the Westin Brand Values
Research the Westin Brand and its values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their commitment to excellence in hospitality. This alignment can set you apart from other candidates.
