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- Tasks: Support the Customer Sales Manager in delivering exceptional guest experiences and maximising hotel performance.
- Company: Join The Westin London City, a luxury hotel with stunning riverside views.
- Benefits: Enjoy free meals, staff accommodation rates, and continuous learning opportunities.
- Why this job: Be part of a wellness-focused team that empowers guests and enhances their well-being.
- Qualifications: Enthusiastic, self-motivated with strong communication skills and 2 years of managerial experience.
- Other info: Dynamic work environment with opportunities for career growth and social events.
The predicted salary is between 30000 - 42000 £ per year.
The Westin London City boasts an impressive riverside location and spectacular views over London's historic River Thames. Our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is "To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves." At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
A DAY IN THE LIFE OF AN ASSISTANT CUSTOMER SALES MANAGER (Maternity cover) AT THE WESTIN LONDON CITY
What you'll be doing...
- Reporting to Customer Sales Manager
- Deliver consistency of high level of excellence to ensure complete satisfaction of both internal and external customers and maximize the financial performance of the hotel.
- Ensure maximum occupancy and average room rate is achieved at all times by up selling and cross selling of the hotel facilities.
- Closely monitor competitive pricing and understand the impact of relevant pricing decisions on property performance.
- Ensure all new booking enquiries are dealt with in a prompt and professional manner in accordance with brand standards.
- Be fully conversant with Marriott group and individual reservations procedure and systems.
- Ensure that rooms are sold to the correct market segment, depending on availability in order to maximise occupancy and average room rate so as to achieve budgeted targets.
- Ensure the Customer Sales team members are trained to meet the required standards.
- Complete other projects when and when required.
- Assist Customer Sales Manager in development, implementation and monitoring of commercial plans of the hotel.
- Ensure all the telephone calls are answered and handled in a timely manner and in accordance with the brand standards.
- Deal with any complaints pertaining to bookings, cancellations, non-arrivals, late cancellations.
- Carry out regular appraisals for all Customer Sales associates.
What We Need From You
We hire mostly on personality & potential, but here are a few of our requirements...
- Enthusiastic self-motivated person with excellent written and verbal communication skills and team spirit.
- Strong guest focus and ability to work towards business goals.
- Minimum 2 years of managerial experience is essential.
- Experience in a similar role in Marriott is preferable.
- Excellent communications and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
Skills And Knowledge
- MARSHA
- EMPOWER Reservations
- GXP
- Opera
What We Offer
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Staff accommodation rates across UK (Marriott & 4C Group Hotels)
- Free meals on duty (saving you £1000 per year)
- Life Assurance Covers
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Private Medical Insurance
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
Assistant Customer Sales Manager (Maternity Cover) in London employer: 4C Group
Contact Detail:
4C Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Sales Manager (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Westin London City on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer sales management. Think about how you can showcase your enthusiasm and guest focus, which are key for this role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you show up for your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the position.
We think you need these skills to ace Assistant Customer Sales Manager (Maternity Cover) in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to join our team and contribute to our mission of enhancing guest well-being.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the Assistant Customer Sales Manager role, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the position. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at 4C Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Westin London City and its wellness mission. Research their services and amenities so you can discuss how your skills align with their goals. This shows genuine interest and helps you stand out.
✨Showcase Your Experience
Highlight your previous managerial experience, especially if it’s in a similar role or within the Marriott group. Be ready to share specific examples of how you’ve maximised occupancy and improved guest satisfaction in past positions.
✨Demonstrate Team Spirit
Since teamwork is crucial for this role, prepare to discuss how you’ve successfully collaborated with others in the past. Share stories that illustrate your ability to train and motivate team members while achieving business goals.
✨Prepare for Scenario Questions
Expect questions about handling complaints or managing multiple priorities under pressure. Think of scenarios where you’ve successfully navigated challenges and be ready to explain your thought process and outcomes.
