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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and ensure a smooth stay.
- Company: Join the vibrant team at The Westin London City, part of the global 4C Group.
- Benefits: Enjoy flexible working, staff accommodation rates, health plans, and continuous learning opportunities.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: A friendly attitude, adaptability, and a commitment to our brand values.
- Other info: Join a diverse team with opportunities for social events and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Coordinate with the Housekeeping department to track readiness of rooms for check-in.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Balance and drop receipts according to Accounting specifications.
What We Need From You
- Has a pleasant and welcoming manner.
- Is flexible and adaptable to different working conditions and hours.
- Is forward thinking and promotes new ideas.
- Has immaculate appearance.
- Has a positive attitude.
- Will have commitment to our Westin Brand values and beliefs.
What We Offer
- Flexible working (subject to role and probationary review)
- Staff accommodation rates across UK (Marriott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Private Medical Insurance
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events.
Equal Opportunities
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
Front Desk Agent employer: 4C Group
Contact Detail:
4C Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
First things first, make sure you know the company inside out. Check out The Westin London City’s values and culture. When you walk in for that interview, show them you’re not just another candidate – you’re someone who gets what they’re all about!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your personality and how you can bring that welcoming vibe they’re after. Remember, it’s all about making a great first impression!
✨Tip Number 3
Dress to impress! You want to look sharp and professional, so pick an outfit that reflects the immaculate appearance they’re looking for. Confidence starts with how you present yourself, so nail that look before you even step through the door.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And hey, if you haven’t already, check out our website for more opportunities!
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you unique. Remember, we hire mostly on personality and potential!
Tailor Your Application: Make sure to customise your application for the Front Desk Agent role. Highlight any relevant experience or skills that match the job description. This shows us that you’re genuinely interested in the position and understand what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Make it easy for us to see why you’d be a great fit for our team at The Westin London City.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 4C Group
✨Show Off Your Personality
As the job focuses on personality and potential, make sure to let your true self shine through. Be friendly, approachable, and engage with your interviewer as if you were welcoming a guest at the front desk.
✨Know the Company
Do a bit of homework on The Westin London City and its values. Familiarise yourself with their commitment to sustainability and guest satisfaction. This will help you align your answers with what they stand for during the interview.
✨Dress to Impress
Since the role requires an immaculate appearance, ensure you dress smartly for the interview. A polished look not only shows professionalism but also reflects your understanding of the hospitality industry’s standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest interactions. Think of examples from past experiences where you handled difficult situations or went above and beyond for a customer.
