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- Tasks: Lead daily hotel operations and create a positive atmosphere for guests and team members.
- Company: Join the vibrant Canopy by Hilton London City, part of the innovative 4C Group.
- Benefits: Enjoy employee discounts, birthday bonuses, free healthcare, and continuous learning opportunities.
- Why this job: Be a key player in delivering exceptional guest experiences and building a fun team culture.
- Qualifications: Experience as a Duty Manager in upscale hotels and strong leadership skills required.
- Other info: Dynamic environment with opportunities for personal growth and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an enthusiastic Duty Manager to join the team at Canopy by Hilton London City. Canopy by Hilton London City’s approach to hospitality centres on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. This role will play a key part in the Canopy collaborative’s goal of being in the 25 TripAdvisor recommended hotels in London. Reporting to the Front of House Manager, you will be the first point of contact for our guests, team members, and our neighbours. You will be supporting all departments during your shift and will be an expert at placing yourself where the vibe is.
About You
- You are a qualified Duty Manager with experience in Hilton Hotels and at least 2 years’ experience in the upscale hotel in a front of house role.
- Comprehensive knowledge of OnQ (our PMS) is highly desirable.
- You will be a strong relationship builder and be confident in any decision-making process.
- You will demonstrate a positive leadership style and creative thinking.
- You will be an advocate of empowerment and can motivate the team and develop a strong succession plan.
- You will have the ability to communicate internally with relevant departments to ensure the team is set up for success, be able to work under pressure and adapt according to business needs.
- You will be a dynamic team player with a flexible approach and have experience in managing a team to successfully achieve the hotel’s goals.
- You must have outstanding planning skills and be able to manage multiple projects at once with close attention to detail and willingness to be flexible.
- You will enjoy solving problems swiftly with creative solutions, offering advice and recommendations.
- You will be passionate about creating a positive guest stay, leading by example and be able to create a fun atmosphere for the team.
- You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates.
About The Role
- Ideally you will have a good understanding of Hilton Brand Standards, Property Management Systems, and will possess an up-to-date knowledge of our local areas for guest recommendations.
- Take ownership of the day-to-day hotel operations and support all the teams.
- Good understanding of Hilton Brand Standards.
- Have extensive experience with Property Management Systems, (ONQ experience desirable) control departmental policies, SOPs and other training programmes ensuring they are in line with UK’s regulations and Hilton's standards.
- Operate in compliance with Canopy by Hilton brand standards and all local laws and government regulations.
- Lead the team in the day-to-day operations, ensuring its high quality, maintaining & exceeding standards and meeting the expectations of the guests.
- Have a keen eye for details and a willingness to share your local knowledge and experiences with guests whenever asked.
- Ensure compliance with all standards and procedures including all relevant Brand Standards across the various departments.
- Ensure the teams adhere to all hotel policies and procedures including H&S and Fire Safety.
- Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
- Serve as a role model to always demonstrate appropriate behaviours within the business by leading from the front by demonstrating a positive can-do attitude.
- Encourage and build mutual trust, respect, and cooperation among team members.
About The Hotel
Canopy is an upscale lifestyle brand of Hilton and is the energizing hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK. Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
What We Offer Our Enthusiasts
- Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide.
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars.
- Birthday bonus! £50 or 1 Day Holiday!
- Free Access to Perkbox Platform to enjoy amazing deals and discounts from retail, entertainment, and travel up to 30% & 50%.
- Free medical healthcare plans (Health Cash Plans) give access to free medical care such as Dentist, Optic and Physio.
- Recruit a friend scheme.
- Cycle to work scheme tax-free and Tech scheme.
- Workplace pension scheme.
- Free Access to Hospitality Action services (Financial, legal, and mental health support).
- Free Uniform Provided and Meals.
- Continuous Learning & Development opportunities with the best recognised UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University.
- Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!
If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative! 4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture. No agencies please.
Duty Manager employer: 4C Group
Contact Detail:
4C Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Canopy by Hilton's vibe and values. When you walk in for that interview, show them you’re not just another candidate – you’re someone who truly gets what they’re about.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or even pop into the hotel for a chat. Building relationships can give you insider info and make you stand out when it comes to the hiring process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve led a team or solved a problem under pressure. This will show them you’re ready to take charge as a Duty Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Canopy family.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you can contribute to creating a positive guest experience.
Tailor Your Application: Make sure to tailor your application to the Duty Manager role at Canopy by Hilton. Highlight your relevant experience, especially in front of house roles and any knowledge of Hilton Brand Standards. This will show us that you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can manage multiple projects with attention to detail, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of the Canopy by Hilton family!
How to prepare for a job interview at 4C Group
✨Know Your Stuff
Before the interview, brush up on Hilton Brand Standards and the Canopy by Hilton ethos. Familiarise yourself with the hotel’s unique offerings and local attractions so you can confidently discuss how you would enhance the guest experience.
✨Showcase Your Leadership Skills
Be ready to share examples of how you've successfully led a team in previous roles. Highlight your ability to motivate others and create a positive atmosphere, as this aligns perfectly with the collaborative spirit at Canopy.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in past positions and how you resolved them. This will showcase your creative thinking and adaptability, which are crucial for a Duty Manager role.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the hotel's operations or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
