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- Tasks: Lead daily operations and enhance guest experiences in bars and restaurants.
- Company: Join the vibrant team at The Westin London City, part of the 4C Group.
- Benefits: Enjoy flexible working, staff accommodation rates, and health cash plans.
- Why this job: Make a real impact on guest satisfaction and team performance in a dynamic environment.
- Qualifications: Strong food and beverage knowledge with experience in a five-star hotel preferred.
- Other info: Opportunities for continuous learning and social events await you!
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Deputy Manager - Bars and Restaurants role at 4C Group The Westin London City, 60 Upper Thames Street, London (Central), London, EC4V 3AD.
A Day in the Life of a Deputy Manager - Bars and Restaurants at The Westin London City Hotel:
- Plays a key leadership role in the daily operation and strategic development of assigned Food & Beverage outlets, supporting the General Manager of Bars & Restaurants in all areas including team performance, service standards, guest satisfaction, and profitability.
- A proactive and hands‑on approach, ensuring that all outlets operate in line with company values, brand standards, and operational targets.
- The Deputy Manager Bars and Restaurants will assume full responsibility for outlet management in the absence of the General Manager of Bars & Restaurants.
- Oversee and support the smooth daily functioning of all outlets, including restaurants, bars, lounge, and in‑room dining.
- Implement service standards and SOPs consistently across shifts and teams.
- Lead by example, setting high standards for grooming, conduct, and customer service.
- Support performance management through regular feedback, coaching, and one‑on‑one sessions.
- Ensure a warm, professional, and consistent guest experience across all service touchpoints.
- Personally address guest concerns and service failures, ensuring effective follow‑up and recovery.
- Support achievement of revenue and cost targets through efficient staffing and resource allocation.
- Monitor POS systems for pricing accuracy, menu updates, and transaction irregularities.
- Assist with the preparation of weekly, monthly, and ad‑hoc performance reports.
- Participate in brainstorming and execution of new menus, promotions, and guest engagement activities.
- Encourage upselling and suggestive selling among team members.
- Liaise with marketing and sales departments to support outlet campaigns, social media exposure, and events.
What We Need From You:
- Strong food knowledge and service skills.
- Spirits, wine and general beverage knowledge.
- Confidence in guest engagement and problem resolution.
- Team player who can be flexible and happy to both cover shifts and work in other areas as part of their weekly rota structure.
- Similar bar experience in a five‑star hotel would be highly desirable; preferably in an all‑day dining restaurant.
What We Offer:
- Flexible working (subject to role and probationary review).
- Staff accommodation rates across UK (Mariott & 4C Group Hotels).
- Life Assurance Cover.
- Cycle to Work Scheme.
- Technology Scheme.
- Health Cash Plan (HSF).
- Referral Bonus Scheme.
- Workplace pension scheme.
- Access to Employee Assistance Program (EAP) and Wellbeing Support.
- Eyecare vouchers.
- Continuous Learning & Development opportunities.
- Recognition Programmes.
- Opportunity to attend Social events.
Deputy Manager - Bars and Restaurants employer: 4C Group
Contact Detail:
4C Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Bars and Restaurants
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest engagement skills! Since this role is all about providing a top-notch experience, think of examples where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out to current employees on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider knowledge and make you stand out as a proactive candidate.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at The Westin London City.
We think you need these skills to ace Deputy Manager - Bars and Restaurants
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm for food and beverage service, as well as your commitment to guest satisfaction.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Deputy Manager - Bars and Restaurants, so be specific!
Highlight Leadership Skills: As a Deputy Manager, you'll be leading a team, so don’t forget to showcase your leadership abilities. Include examples of how you've motivated teams, improved service standards, or resolved guest issues in your previous roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Westin London City!
How to prepare for a job interview at 4C Group
✨Know Your Venue
Before the interview, take some time to research The Westin London City and its bars and restaurants. Familiarise yourself with their menu offerings, service style, and any recent events or promotions. This will not only show your genuine interest but also help you tailor your answers to align with their brand values.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can motivate and coach staff to achieve high performance.
✨Engage with Guest Experience
Highlight your understanding of guest engagement and problem resolution during the interview. Share specific instances where you've turned a negative experience into a positive one for a guest. This will illustrate your proactive approach and commitment to ensuring a warm and professional atmosphere.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a busy bar or restaurant environment. Think about how you would manage staffing issues, address guest complaints, or implement new service standards. Practising these scenarios can help you respond confidently and effectively.
