At a Glance
- Tasks: Lead hotel operations, drive performance, and ensure exceptional guest experiences.
- Company: Canopy by Hilton London City, part of the innovative 4C Group.
- Benefits: Employee discounts, free healthcare, continuous learning, and a vibrant workplace culture.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: 2+ years in a similar role, with a strong understanding of hotel operations.
The predicted salary is between 50000 - 60000 £ per year.
Reporting to the General Manager, you will be fully responsible for the overall performance of the hotel, overseeing Rooms, Food & Beverage, Kitchen, Maintenance, Health & Safety, and Security operations, with full P&L responsibility and acting as Deputy to the General Manager.
About The Role
- Lead the day‑to‑day operations of the hotel, working closely with the General Manager and Executive Committee to deliver exceptional results.
- Drive business performance through effective decision‑making, financial management, and operational excellence.
- Take ownership of hotel profitability, including budgets, forecasting, P&L performance, and commercial initiatives.
- Analyse market trends and identify opportunities to grow revenue, improve efficiency, and enhance guest satisfaction.
- Oversee operational departments including Rooms, Food & Beverage, Kitchen, Maintenance, Security, and Health & Safety.
- Ensure compliance with brand standards, quality assurance, and all statutory requirements.
- Champion guest satisfaction by delivering memorable experiences and driving continuous service improvements.
- Lead and support Heads of Department, fostering a culture of accountability, collaboration, and development.
- Drive team engagement, succession planning, and people‑focused initiatives across the hotel.
- Act as a brand ambassador, promoting innovation, creativity, and strong community connections.
- Support the General Manager in owner relations, corporate partnerships, and strategic business planning.
- Deputise for the General Manager when required, including crisis management responsibilities.
- Ensure hotel assets are maintained to the highest standards, overseeing maintenance plans and audit compliance.
- Monitor key performance indicators across guest experience, people, quality, health & safety, and food safety.
- Maintain a strong focus on service recovery, guest loyalty, and the continued success of the Hilton Honors programme.
About The Candidate
- A qualified Deputy General Manager with at least 2 years’ experience in the upscale market in a similar role. Hilton experience is desirable.
- A thorough understanding of fire safety, security protocols, and Martyn’s Law requirements.
- Proven expertise in Health & Safety legislation, compliance, and best practices.
- Solid understanding of HR policies, employee relations, and people‑related KPIs.
- Experience working within global hotel brands and operating to brand standards.
- Knowledge of Hilton Worldwide systems, procedures, and brand requirements is desirable.
- Familiarity with Canopy by Hilton standards and lifestyle hospitality concepts is advantageous.
- Understanding of corporate governance, policies, and operational frameworks.
- Awareness of ESG (Environmental, Social & Governance) objectives and sustainability trends within hospitality.
- A commercial mindset with the ability to balance guest experience, team engagement, and financial performance.
- A strong business acumen, and understanding of hotel financial performance, including P&L management, budgeting, forecasting, and cost control.
About The Hotel
Canopy is an upscale lifestyle brand of Hilton and is the energizing hotel in the neighbourhood offering simple, guest‑directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK. Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
What We Offer Our Enthusiasts
- Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide.
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars.
- Free medical healthcare plans (Health Cash Plans) give access to free medical care such as Dentist, Optic and Physio.
- Free Access to Perkbox platform via HSF (Health Cash Plan), to enjoy amazing deals and discounts from retail, entertainment and travels up to 30% & 50%.
- Private medical insurance.
- Enhanced company pension contributions.
- Recommend a friend scheme.
- Life assurance.
- Cycle to work scheme tax‑free.
- Tech scheme tax‑free.
- Workplace pension scheme.
- Free access to Hospitality Action services (Financial, legal, and mental health support).
- Free meals.
- Eye care vouchers.
- Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E‑Cornel, LinkedIn Learning and Hilton University.
- Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team. (Terms and Conditions apply to all benefits)
4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
Deputy General Manager employer: 4C Group
At Canopy by Hilton London City, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages innovation and collaboration. With competitive benefits such as private medical insurance, generous discounts, and a focus on work-life balance, we ensure our team members feel valued and empowered to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 4C Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 4C Group
Don't be shy about reaching out to 4C Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 4C Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 4C Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
