Assistant Customer Sales Manager (Maternity Cover)

The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities. Our mission is to be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling.

At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.

A DAY IN THE LIFE OF AN ASSISTANT CUSTOMER SALES MANAGER (Maternity cover) AT THE WESTIN LONDON CITY:

• Reporting to Customer Sales Manager
• Deliver consistency of high level of excellence to ensure complete satisfaction of both internal and external customers and maximize the financial performance of the hotel.
• Ensure maximum occupancy and average room rate is achieved at all times by up selling and cross selling of the hotel facilities.
• Closely monitor competitive pricing and understand the impact of relevant pricing decisions on property performance.
• Ensure all new booking enquiries are dealt with in a prompt and professional manner in accordance with brand standards.
• Be fully conversant with Marriott group and individual reservations procedure and systems.
• Ensure that rooms are sold to the correct market segment, depending on availability in order to maximise occupancy and average room rate so as to achieve budgeted targets.
• Ensure the Customer Sales team members are trained to meet the required standards.
• Complete other projects when and when required.
• Assist Customer Sales Manager in development, implementation and monitoring of commercial plans of the hotel.
• Ensure all telephone calls are answered and handled in a timely manner and in accordance with the brand standards.
• Deal with any complaints pertaining to bookings, cancellations, non-arrivals, late cancellations.
• Carry out regular appraisals for all Customer Sales associates.

What We Need From You:

• Enthusiastic self-motivated person with excellent written and verbal communication skills and team spirit.
• Strong guest focus and ability to work towards business goals.
• Minimum 2 years of managerial experience is essential.
• Experience in a similar role in Marriott is preferable.
• Excellent communications and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.

Skills And Knowledge:

• MARSHA EMPOWER
• Reservations GXP
• Opera

What We Offer:

• Staff accommodation rates across UK (Marriott & 4C Group Hotels)
• Free meals on duty (saving you £1000 per year)
• Life Assurance Covers
• Cycle to Work Scheme
• Technology Scheme
• Health Cash Plan (HSF)
• Referral Bonus Scheme
• Workplace pension scheme
• Access to Employee Assistance Program (EAP) and Wellbeing Support
• Eyecare vouchers
• Private Medical Insurance
• Continuous Learning & Development opportunities
• Recognition Programme
• Opportunity to attend Social events

EQUAL OPPORTUNITIES: 4C Group and The Westin London City are an equal opportunity employer.

About 4C Group: 4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.