At a Glance
- Tasks: Deliver exceptional customer experiences and drive sales as a brand ambassador.
- Company: Join a leading retail brand known for its premium products and vibrant culture.
- Benefits: Gain valuable retail experience, flexible hours, and opportunities for personal growth.
- Other info: This is a 6-month fixed-term role with potential for growth.
- Why this job: Be part of a dynamic team and make a real impact in a flagship store.
- Qualifications: Customer service experience and a passion for retail are preferred.
The predicted salary is between 20000 - 25000 £ per year.
The role of Retail Sales Associate is key in delivering an exceptional, premium customer experience within a flagship environment. As a brand ambassador, you will drive sales through expert product knowledge, storytelling, and outstanding service, ensuring every customer interaction reflects the standards of the 47 brand. Working as part of a high-performing team, you will contribute to a dynamic, fast-paced store environment, supporting key launches, events, and maintaining best-in-class visual and operational standards. You will play a key role in driving commercial performance through exceptional customer engagement, conversion, UPT, ATV and loyalty-building behaviours whilst delivering a premium brand experience.
Responsibilities
- Deliver an elevated customer experience, providing personalised service and expert product knowledge to drive sales and brand loyalty.
- Act as a brand ambassador, confidently communicating the 47 story, key collections, and collaborations.
- Consistently meet and exceed individual and store sales targets and KPIs.
- Drive key retail KPI performance including Conversion, ATV, UPT and Sales Per Hour.
- Identify add-on selling and cross-selling opportunities through effective customer engagement.
- Support the execution of product launches, campaigns, and in-store activations in line with flagship standards.
- Maintain exceptional visual merchandising standards, ensuring the store always reflects brand guidelines.
- Ensure high standards of store presentation, cleanliness, and organisation across all areas.
- Replenish stock in line with business guidelines, ensuring availability of key styles and sizes.
- Process transactions accurately and efficiently, including cash handling and banking procedures where required.
- Support stock control processes, including deliveries, transfers, cycle counts, and stock takes.
- Support omnichannel initiatives including Click & Collect and digital customer journeys where applicable.
- Capture customer insights and feedback to support trading and merchandising decisions.
- Contribute to store profitability through effective stock management and loss prevention.
- Work collaboratively with the wider team to maintain a positive and productive store environment.
- Attend and actively participate in training sessions, team briefings and development opportunities.
- Adhere to all company policies, including health & safety and security procedures.
Knowledge, Skills, Abilities and Behaviours
- Strong understanding of customer service excellence and sales techniques.
- Experience working with retail systems and POS technology.
- Proven ability to work towards and achieve sales targets.
- Confident communicator with excellent interpersonal skills.
- Strong organisational skills and attention to detail.
- Commercial awareness and understanding of key retail KPIs.
- Ability to build genuine customer relationships that drive repeat business.
- Knowledge of consumer trends, competitor activity and the wider retail landscape.
- Adaptable and comfortable working in a fast-paced flagship environment.
- Flexible availability, including weekends and peak trading periods.
- Values diversity and contributes to an inclusive environment.
- Ability to stand for extended periods.
- Ability to move and replenish stock safely.
- Ability to occasionally lift and move merchandise in line with company guidelines.
Education and Experience
- GCSEs (or equivalent) in English and Mathematics preferred.
- Further education qualifications desirable but not essential.
- Commitment to ongoing learning and development through company training programmes.
- One or more years of customer service and/or retail experience preferred.
- Demonstrable passion for the 47 brand, product, and consumer.
- Ability to perform basic numerical calculations.
- Strong verbal and written English communication skills.
- Ability to accomplish multiple tasks in a fast-paced environment.
- Ability to work effectively within a team-oriented environment.
Please note that this role is fixed term for 6 months.
Sales Assistant employer: '47
As a Sales Assistant at our flagship store, you will be part of a vibrant team dedicated to delivering a premium customer experience that embodies the essence of the 47 brand. We pride ourselves on fostering a supportive work culture that encourages personal growth and development through ongoing training and collaborative teamwork. With competitive benefits and a dynamic retail environment, this role offers a unique opportunity to thrive in a fast-paced setting while building lasting relationships with customers and contributing to our commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to '47:Don’t forget to personalise your application for '47! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at '47
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that '47 offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at '47 and contribute positively during your temporary stint.
