At a Glance
- Tasks: Deliver exceptional customer experiences and drive sales as a brand ambassador.
- Company: Join a leading retail brand known for its premium products and vibrant culture.
- Benefits: Gain valuable retail experience, flexible hours, and opportunities for personal growth.
- Other info: This is a 6-month fixed-term role with great potential for learning.
- Why this job: Be part of a dynamic team and make a real impact in a flagship store.
- Qualifications: Customer service experience and a passion for retail are essential.
The predicted salary is between 20000 - 25000 £ per year.
The role of Retail Sales Associate is key in delivering an exceptional, premium customer experience within a flagship environment. As a brand ambassador, you will drive sales through expert product knowledge, storytelling, and outstanding service, ensuring every customer interaction reflects the standards of the 47 brand.
Working as part of a high-performing team, you will contribute to a dynamic, fast-paced store environment, supporting key launches, events, and maintaining best-in-class visual and operational standards. You will play a key role in driving commercial performance through exceptional customer engagement, conversion, UPT, ATV and loyalty-building behaviours whilst delivering a premium brand experience.
Responsibilities- Deliver an elevated customer experience, providing personalised service and expert product knowledge to drive sales and brand loyalty.
- Act as a brand ambassador, confidently communicating the 47 story, key collections, and collaborations.
- Consistently meet and exceed individual and store sales targets and KPIs.
- Drive key retail KPI performance including Conversion, ATV, UPT and Sales Per Hour.
- Identify add-on selling and cross-selling opportunities through effective customer engagement.
- Support the execution of product launches, campaigns, and in-store activations in line with flagship standards.
- Maintain exceptional visual merchandising standards, ensuring the store always reflects brand guidelines.
- Ensure high standards of store presentation, cleanliness, and organisation across all areas.
- Replenish stock in line with business guidelines, ensuring availability of key styles and sizes.
- Process transactions accurately and efficiently, including cash handling and banking procedures where required.
- Support stock control processes, including deliveries, transfers, cycle counts, and stock takes.
- Support omnichannel initiatives including Click & Collect and digital customer journeys where applicable.
- Capture customer insights and feedback to support trading and merchandising decisions.
- Contribute to store profitability through effective stock management and loss prevention.
- Work collaboratively with the wider team to maintain a positive and productive store environment.
- Attend and actively participate in training sessions, team briefings and development opportunities.
- Adhere to all company policies, including health & safety and security procedures.
- Strong understanding of customer service excellence and sales techniques.
- Experience working with retail systems and POS technology.
- Proven ability to work towards and achieve sales targets.
- Confident communicator with excellent interpersonal skills.
- Strong organisational skills and attention to detail.
- Commercial awareness and understanding of key retail KPIs.
- Ability to build genuine customer relationships that drive repeat business.
- Knowledge of consumer trends, competitor activity and the wider retail landscape.
- Adaptable and comfortable working in a fast-paced flagship environment.
- Flexible availability, including weekends and peak trading periods.
- Values diversity and contributes to an inclusive environment.
- Ability to stand for extended periods.
- Ability to move and replenish stock safely.
- Ability to occasionally lift and move merchandise in line with company guidelines.
- GCSEs (or equivalent) in English and Mathematics preferred.
- Further education qualifications desirable but not essential.
- Commitment to ongoing learning and development through company training programmes.
- One or more years of customer service and/or retail experience preferred.
- Demonstrable passion for the 47 brand, product, and consumer.
- Ability to perform basic numerical calculations.
- Strong verbal and written English communication skills.
- Ability to accomplish multiple tasks in a fast-paced environment.
- Ability to work effectively within a team-oriented environment.
Please note that this role is fixed term for 6 months.
Sales Assistant in London employer: '47
As a Sales Assistant at our flagship store, you will be part of a vibrant team dedicated to delivering a premium customer experience that embodies the essence of the 47 brand. We pride ourselves on fostering a supportive work culture that encourages personal growth and development through ongoing training and collaboration, ensuring that every employee feels valued and empowered. With competitive benefits and a dynamic retail environment, this role offers a unique opportunity to thrive in a fast-paced setting while building lasting relationships with customers and contributing to the store's success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like '47, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like '47!
We think you need these skills to ace Sales Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at '47, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at '47 and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show '47 that you’re ready to jump in and contribute right away!
How to prepare for a job interview at '47
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
