At a Glance
- Tasks: Engage with community groups to coordinate free Estate Planning talks and promote our services.
- Company: Join Co-op Legal Services, a member-owned organisation focused on community support.
- Benefits: Enjoy competitive salary, annual bonus, 28 days holiday, and discounts on Co-op products.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference by helping people access vital estate planning information.
- Qualifications: Strong communication skills and experience in customer service and relationship building.
The predicted salary is between 25430 - 25430 £ per year.
£25,430 plus excellent benefits (Work Level 6C) Bristol or Sheffield – in this role you’ll be in the office full time, once you meet supervision standards you’ll then split your time between home and coming into the office at least 3 times a week.
We’re looking for a Community Talk Team Advisor to join our Estate Planning team here at Co-op Legal Services. It’ll be up to you to reach out and connect with community groups across England and Wales, co‑ordinating free Estate Planning talks that help people access information and support. You’ll build and maintain relationships with organisations and plan talks for our consultants to attend, playing a key part in promoting our services.
Why this job matters
In this role you’ll reach out to a wide range of community groups, helping to close the gap for people who may not know how to begin with wills and estate planning or struggle to access this information. Our service offers free learning sessions, advice, and will‑writing appointments, allowing Co‑op Legal Services to do right by our communities.
What you’ll do
- Call and engage a variety of different groups and organisations
- Liaise with the Admin team to schedule talks for our Estate Planning consultants
- Maintain relationships with external group leaders, understanding the needs of different audiences
- Order and send infographics that will support our messaging within community groups
- Manage feedback from external partners and handle associated admin tasks
What you’ll bring
We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:
- Excellent customer service and communication skills
- Experience of handling inbound and outbound calls
- The ability to create and maintain strong relationships with external partners
- A proactive, confident approach to contacting a variety of different organisations
- Good IT skills and experience with Microsoft applications such as Word and Teams
- Great organisational skills, with the ability to manage a varied workload
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- 30% discount on Co‑op products and 10% off other brands
- Stream – early access to a percentage of your pay as you earn it
- Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
- 24/7 colleague support service
- Training and support for your development and career progression
- Cycle‑to‑work scheme
A place you’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Community Talk Team Advisor in Sheffield employer: 4695 Broadford
Co-op Wholesale in Scunthorpe is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. With a hybrid working model, employees enjoy the flexibility of remote work while benefiting from a supportive team culture and ample opportunities for professional growth. The company provides competitive salaries, comprehensive benefits, and a commitment to employee development, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Community Talk Team Advisor in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 4695 Broadford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 4695 Broadford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Talk Team Advisor in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 4695 Broadford:Your cover letter is your chance to shine! Tell us why you want to work at 4695 Broadford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 4695 Broadford!
How to prepare for a job interview at 4695 Broadford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
