At a Glance
- Tasks: Handle inbound and outbound calls, providing excellent customer service and support.
- Company: Join a growing team at Co-op, dedicated to developing your career.
- Benefits: Competitive salary, annual incentives, 30% off products, and generous holiday allowance.
- Other info: Flexible hybrid working options and opportunities for career growth in law and consultancy.
- Why this job: Make a real difference in customers' lives while building valuable skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 35000 £ per year.
£25,430 plus great benefits (Work Level 6C)
Monday to Friday (37.5 hours) between 9:00am and 5:00pm, with a minimum of 3 weekday evening shifts between 11:15am and 7:15pm (plus one in three Saturdays)
Bristol or Sheffield – You’ll complete your training for the first few months at one of our offices, then you’ll have some flexibility for hybrid working in line with our hybrid working policy.
We’re looking for Call Service Representatives to join our expanding Estate Planning Advisory team during an exciting period of significant growth. As a business, we’re passionate about developing our colleagues. So, whether you’re starting a career in Law or simply have a passion for great customer service, we can give you the skills, experience, and opportunities to help you develop and shape your Co‑op career. You’ll also have the chance to grow your legal knowledge, with plenty of career paths into consultancy and management.
Why this job matters
In this role, you’ll take inbound calls and make outbound calls to potential customers who are enquiring about our services. You’ll be the first point of contact for many of our clients, so we’ll look to you to approach each call with empathy and professionalism — providing a service we can be proud of. The work you do will make a real difference in building more value for our customers and member‑owners.
What you’ll do
- Take in-bound calls and make outbound calls to potential customers who have enquired about our services
- Accurately document customer queries and details, updating records on our system
- Explain our services to clients in a clear and understandable way
- Offer different solutions to customers based on their individual needs
- Complete a variety of ad-hoc tasks to support the team
- Connect with local community groups to see how we can support them through our free advice information clinics
- Conduct research to identify new local community groups suitable to host our free advice information clinics
What you'll bring
- Experience within a customer facing role
- The ability to work towards performance & productivity targets
- Great communication skills, both written and over the phone
- Good general IT skills, you’re comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook
- The flexibility to adapt to change in a fast-paced environment
Why Co-op?
- An annual incentive scheme (based on personal and business performance)
- 30% off Co-op branded products
- 28 days holiday (rising to 32 with service)
Call Service Representative in Sheffield employer: 4695 Broadford
Co-op Wholesale in Scunthorpe is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. With a hybrid working model, employees enjoy the flexibility of remote work while benefiting from a supportive team culture and ample opportunities for professional growth. The company provides competitive salaries, comprehensive benefits, and a commitment to employee development, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Call Service Representative in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 4695 Broadford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 4695 Broadford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Service Representative in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 4695 Broadford:Your cover letter is your chance to shine! Tell us why you want to work at 4695 Broadford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 4695 Broadford!
How to prepare for a job interview at 4695 Broadford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
