At a Glance
- Tasks: Manage our Helpdesk, resolve queries, and support team training.
- Company: Join Co-op Wholesale, a growing company focused on community and collaboration.
- Benefits: Competitive salary, annual bonus, 28+ days holiday, and discounts on products.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Be part of a movement that prioritises people and communities while developing your career.
- Qualifications: Experience in customer service, strong IT skills, and great problem-solving abilities.
The predicted salary is between 28574 - 28574 £ per year.
£28,574 plus excellent benefits (Work Level 6C)
Full-time, 37.5 hours (Monday to Friday)
Scunthorpe (hybrid working - you’ll spend a minimum of 2 days per week in the office, with the remainder of the time from home. You’ll work approximately 2 Saturdays per month and be on a bank holiday rota)
Co-op Wholesale is growing, and we’re looking for talented people who want to help shape what comes next. As a Customer Service Co-ordinator in our Partner Support team, you’ll look after the daily running of our Helpdesk. We’ll look to you to manage our inboxes and delegate work effectively across the team, making sure we’re equipped with the training and support needed to deliver a 'best in class' service to our wholesale partners.
Why this role matters
Exciting things are happening at Co-op Wholesale. We’re growing fast, strengthening our offer for retailers, key accounts, and corporate partners, and we need great people to be part of our journey. To make this offer the best it can be, we need to make sure we’re supporting our partners in the right way, resolving issues and handling queries smoothly and effectively. We’re proud of our 97% call pick-up rate, and you’ll play a big part in helping us to be even better!
What you’ll do
- Manage our Helpdesk and reception inboxes, delegating tasks effectively across the team
- Handle the more complex issues and queries raised by our wholesale partners
- Support the training and development of team members to make sure we’re always working in the best way possible
- Look after the first stage of product recalls, and that all activity to resolve these issues are recorded
- Monitor team performance to make sure we’re always providing our partners with a high-quality service
- Collaborate with our logistics partner, DHL, to investigate and monitor queries
What you’ll bring
- Experience providing excellent customer service
- Experience training, mentoring, and/or coaching team members
- Strong IT skills
- Great problem-solving skills, with the ability to manage multiple priorities
- The ability to create clear, user-friendly process guides
- Good communication and relationship-building skills
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- 30% discount on Co-op products and 10% off other brands
- Stream - early access to a percentage of your pay as you earn it
- Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
- 24/7 colleague support service
- Training and support for your development and career progression
- Cycle-to-work scheme
A place you’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
Customer Service Co-ordinator in Scunthorpe employer: 4695 Broadford
Co-op Wholesale is an exceptional employer that prioritises the well-being and development of its employees. With a strong focus on community and inclusivity, we offer competitive benefits such as an annual bonus, generous holiday allowance, and comprehensive training opportunities, all within a supportive hybrid working environment in Scunthorpe. Join us to be part of a purpose-driven organisation where your contributions truly matter and you can grow alongside a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Scunthorpe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 4695 Broadford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 4695 Broadford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator in Scunthorpe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 4695 Broadford:Your cover letter is your chance to shine! Tell us why you want to work at 4695 Broadford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 4695 Broadford!
How to prepare for a job interview at 4695 Broadford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
