Mobile Funeral Arranger - 6 month fixed term contract in Newcastle upon Tyne

£13.47 per hour plus benefits

Part time 18.75 hours per week, Monday to Friday 8:30am to 4:30pm

Mobile role covering Newcastle under Lyme, Stoke on Trent, Stone, Stafford

You’ll need a full manual UK driver’s licence for this job.

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ depending on the role applied for.

Typical duties include but are not limited to:

• Preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.
• Travel to meet clients and build positive relationships with the community.
• Support clients both in person and over the phone, arranging family visits and answering client questions.
• Ensure that the funeral home —both inside and out—is always clean, safe, and welcoming.
• Maintain a professional and comforting environment for clients, reporting and recording any maintenance issues.
• Work with different digital systems and devices to accurately manage client documentation, funeral arrangements and invoicing.
• Ensure that all regulated work is referred to the Funeral Plan Arranger team.
• Support with manual handling of coffins and assist in the care and preparation of the deceased.
• Update client management applications, entering accurate and timely information.

What you'll bring:

• A full UK driving licence and access to a vehicle.
• The ability to work confidently on your own.
• Good communication skills, both in writing and verbally.
• The ability to confidently work with numbers and perform basic calculations.
• A keen eye for detail and accuracy.
• Good IT skills and the ability to learn new applications and systems.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• The ability to carry out the physical elements of the role.

Why Co-op?

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round.
• 23 days holidays (pro rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme which offers confidential advice and support.
• Access to virtual GP and free eye tests.
• Endless career development opportunities including apprenticeships.
• Friendly, supportive team and the knowledge that you make a huge difference to your community.

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong.

If you need any adjustments during the recruitment process, we'll support you.

As part of your application you’ll need to complete an online assessment. If you’re successful, we’ll perform some background checks as part of our pre-employment screening process.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.