At a Glance
- Tasks: Support families in arranging meaningful farewells with compassion and professionalism.
- Company: Join Co-op, a community-focused organisation that values people and purpose.
- Benefits: Enjoy competitive pay, discounts, holidays, and career development opportunities.
- Other info: Full training provided; no prior experience needed.
- Why this job: Make a real difference in people's lives while gaining valuable skills.
- Qualifications: Good communication, empathy, and basic IT skills are essential.
The predicted salary is between 13.47 - 13.47 £ per hour.
£13.47 per hour plus benefits
Part time 20 hours per week, Monday - Friday 1pm - 5pm
Milton Keynes, MK11 1BA
You can apply for this job on your mobile in a few simple steps – no CV needed.
Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ depending on the role applied for.
Typical duties include but are not limited to:
- Preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.
- Build and maintain positive relationships with clients and the community.
- Support our clients both in person and over the phone, arranging family visits and answering client questions.
- Ensure that the funeral home — both inside and out — is always clean, safe, and welcoming.
- Maintain a professional and comforting environment for our clients, as well as reporting and recording any maintenance issues.
- Work with different digital systems and devices to accurately manage client documentation, funeral arrangements and invoicing.
- Ensure that all regulated work is referred to the Funeral Plan Arrangers.
- Support with manual handling of coffins and assist in the care and preparation of the deceased.
- Update client management applications, entering accurate and timely information to ensure records are kept up to date at all times.
What you’ll bring:
- Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
- The ability to confidently work with numbers and do basic calculations such as cash handling, working out discounts, simple data entry and invoicing.
- A keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to.
- Good IT skills, with the ability to use a range of technology devices and systems.
- A passion for delivering great service and building relationships.
- High levels of empathy, discretion and care.
- The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings.
Why Co-op?
At Co-op, we’re owned by our members. When you join us, you’re not just taking a job, you’re joining a movement. We want this to be a place where you can thrive, so you’ll also receive:
- 30% off Co-op branded products and 10% off other brands in our food stores all year-round.
- 23 days holidays (pro rata, rising with service).
- A pension with up to 10% employer contributions.
- Access to our Employee Assistance Programme which offers confidential advice and support.
- Access to virtual GP and free eye tests.
- Endless career development opportunities including apprenticeships.
- A friendly, supportive team and the knowledge that you make a huge difference to your community.
A place you’ll belong:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong.
If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process.
