Funeral Director - 12 Months Fixed Term Contract

£29,776 per annum (£15.27 per hour) plus benefits. Full time 37.5 hours per week, working Monday - Friday 9am - 5pm. As part of this role, you'll also be part of the on-call rota working Monday - Sunday 8am - 8pm.

No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ depending on the role applied for.

Typical duties include but are not limited to:

• Preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

We’re looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don’t need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role.

What you’ll do:

• Make sure client needs, service levels and KPIs are met.
• Be clients’ main point of contact; supporting and guiding with the help of the wider team.
• Support funerals – conducting the ceremony, leading the team and carrying the deceased when necessary.
• Make sure all regulated work, including funeral planning appointments, is referred to a ‘certified colleague’.
• Build and maintain relationships with the team, clients and the community.

What you'll bring:

• A commercial mind-set and experience in a managerial role.
• A true customer focus and a real passion for delivering a great service.
• The ability to capture intricate detail and make sure it is reflected in the service we deliver.
• Compassion, understanding and empathy, and the ability to keep a cool head under pressure.
• A UK manual driving licence.

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• 30% off Co-op branded products in our food stores all year-round.
• 10% off other brands in our food stores all year-round.
• Discounts on other Co-op products and services.
• 23 days holidays (pro rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day.
• Access to virtual GP and free eye tests.
• Endless career development opportunities including apprenticeships.
• Friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Stream - a money management app that gives you access to a percentage of your pay as you earn it.

A place you’ll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op.