At a Glance
- Tasks: Join our team to drive sales and enhance customer service in a dynamic environment.
- Company: Metsä Wood, a leading forest industry group with a focus on innovation.
- Benefits: Enjoy comprehensive health care, training opportunities, and a great work-life balance.
- Other info: Anonymous recruitment process ensures fairness and inclusivity.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Metsä Wood Metsä Group is a forest industry group offering wood products and related services.
We are looking for a self-motivated and enthusiastic Sales & Customer Service Advisor to join our team in Boston, Lincolnshire.
Responsibilities
- Work in partnership to create joint growth plans through product reviews, market insights, new ideas, and initiatives.
- Monitor and analyse sales of key product groups and follow up with proactive suggestions to the team.
- Utilise Metsä Wood tools and reporting to analyse data and support responsible commercial decisions.
- Maintain effective use of the CRM system; review reports regularly and take action where applicable.
- Make proactive calls to hit targets (e. g., cold calls, discussing historical orders, load builds).
- Participate in bespoke training courses as required.
- Liaise with internal departments regarding stock availability, route planning, delivery, and communicating results back to the customer.
- Communicate special offers/promotions to customers and build internal relationships with Account Managers.
- Handle all incoming calls and queries; input orders; investigate and log issues for monitoring and improvement.
- Receive and process customer complaints through to resolution.
- What we are looking for
- Good communicator at all levels within a business.
- Ability to inspire and influence others.
- IT skills and problem-solving abilities.
- Decision making, organisational skills, and the ability to prioritise.
- Attention to detail and data analysis capability.
- Aptitude for learning and a target-driven mindset.
- Customer service experience (minimum 1–2 years) and numeracy with strong data analysis skills.
- Competent with Microsoft Office; flexible to meet business needs (core hours 37.5 per week).
What we offer
- Comprehensive occupational health care, extensive training and development opportunities.
- Wellbeing benefits including culture and bicycle benefits, cycle-to-work scheme, and on-site parking.
- Work-life balance, 25 days holiday plus bank holidays, and service-related increments.
- Access to Me @ Metsä reward platform with discounts, Employee Assistance Programme (24/7 confidential support), and other benefits.
- Anonymous recruitment
This is an anonymous recruitment process.
Applicants’ gender and date of birth are not collected on the application form.
Personal details are hidden until the interview stage.
Attachments such as CVs are hidden until interview.
If invited for interview, the CV will be visible to recruiters to support the interview.
More information is available at the provided link.
For more information about the position, please contact Nadine Baldwin on between 08:30 and 17:00.
The application link can be used to apply.
Attachments are not visible in anonymous recruitment until the interview stage.
Include your CV and salary expectations.
Note: This description is intended to outline the job responsibilities and qualifications; it does not constitute a contract of employment.
Metsä Group is an equal opportunity employer committed to diversity and inclusion.
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Sales & Customer Service Advisor in Boston employer: 4624 MW Timber&Upgrades UK
Join our dynamic team in Boston as a Senior Operator, where you will be part of a supportive work culture that prioritises safety and quality in manufacturing timber and MDF products. We offer competitive salaries, an attractive pension scheme, and extensive training opportunities to foster your professional growth. With a commitment to diversity and employee well-being, we ensure that every team member feels valued and empowered to contribute meaningfully.
Contact Details:
4624 MW Timber&Upgrades UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Advisor in Boston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 4624 MW Timber&Upgrades UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 4624 MW Timber&Upgrades UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Service Advisor in Boston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 4624 MW Timber&Upgrades UK:Your cover letter is your chance to shine! Tell us why you want to work at 4624 MW Timber&Upgrades UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 4624 MW Timber&Upgrades UK!
How to prepare for a job interview at 4624 MW Timber&Upgrades UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
