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- Tasks: Provide 1st line IT support and manage requests via phone and in-person.
- Company: Join a dynamic global organisation focused on empowering people and solving problems.
- Benefits: Enjoy competitive salary, 25 days holiday, and comprehensive benefits including medical cover.
- Why this job: Be part of a supportive team that values customer service and personal growth.
- Qualifications: Strong communication skills; experience in IT support is a plus but not required.
- Other info: Flexible working arrangements and commitment to diversity are key aspects of our culture.
The predicted salary is between 28000 - 42000 £ per year.
Looking for a role that will have a meaningful impact on IT Service Support? We are seeking an enthusiastic individual to provide 1st line IT support for employees in a dynamic, global organization.
What part will you play? If you're searching for a place where you can make a meaningful difference, you've found it. The work we do empowers people to move forward and seize opportunities. You'll be part of a global community of optimists and problem-solvers, where we challenge each other to go further. When we realize our potential, we help others reach theirs. Join us and be part of something special!
The Opportunity: Our IT Service Desk operates globally, providing 24/7 support every day of the year. With teams based across different regions, we ensure consistent and efficient assistance for our employees. This role is part of the IT Service Desk 1st line support team, based in the heart of Leeds! Due to continued growth, we're expanding our team to strengthen our support capabilities.
What you'll be doing: You'll handle a variety of tasks, including 1st line support and triage via phone, managing requests through our ITSM tool, and in-person assistance at the office. Your responsibilities will include resolving issues related to computer hardware, software, network, and telecommunications systems. You'll log, maintain, and update records in the Service Management ticketing system, utilizing a knowledge database and procedural guidelines to troubleshoot effectively. Above all, you'll contribute to a dynamic, customer-focused culture that we pride ourselves on.
Our must-haves:
- Strong customer service focus and communication skills
- Motivation to contribute to a high-performing service desk
- Experience in a similar role is ideal, but we welcome candidates looking to start their IT career
- Knowledge of ITIL is advantageous
What's in it for you? Competitive starting salary, annual bonus, and comprehensive benefits package. 25 days of paid holiday plus Bank Holidays, with the option to buy or sell extra leave. Excellent company pension, private medical and dental cover, life assurance, travel insurance, income protection, and more. Opportunities to develop your skills and grow your career, with full support from us.
Ready to make an impact? If you believe you have what it takes, we encourage you to apply. We welcome candidates from all backgrounds and are open to flexible working arrangements. We are committed to diversity and equal opportunities, ensuring an inclusive environment for all employees. Apply now to be part of our supportive and ambitious team!
First Line Support employer: 454059
Contact Detail:
454059 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Being able to discuss specific problems you've solved in the past can demonstrate your hands-on experience and problem-solving skills during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role is heavily focused on supporting employees, showcasing your ability to communicate effectively and empathetically will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of our IT Service Desk. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your willingness to learn about ITIL practices. Even if you don't have direct experience, showing that you're proactive in understanding these frameworks can highlight your commitment to professional growth.
We think you need these skills to ace First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, customer service, and any technical skills that align with the job description. Use keywords from the job posting to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great candidate for the 1st line support position.
Highlight Customer Service Skills: Since strong customer service focus is a must-have, provide examples in your application that demonstrate your ability to communicate effectively and resolve issues efficiently.
Showcase Your Motivation: Express your motivation to contribute to a high-performing service desk. Discuss your eagerness to learn and grow within the IT field, especially if you are new to the industry.
How to prepare for a job interview at 454059
✨Showcase Your Customer Service Skills
As a First Line Support role, strong customer service skills are essential. Be prepared to share examples of how you've successfully resolved customer issues in the past, demonstrating your ability to communicate effectively and empathise with users.
✨Familiarise Yourself with ITIL Principles
While experience is ideal, having a basic understanding of ITIL (Information Technology Infrastructure Library) can set you apart. Brush up on key concepts and be ready to discuss how they apply to service management and support.
✨Prepare for Technical Questions
Expect questions related to common IT issues, such as hardware troubleshooting or software installation. Review basic technical knowledge and be ready to explain your thought process when diagnosing problems.
✨Demonstrate Your Enthusiasm for IT
This role is perfect for those looking to kickstart their IT career. Show your passion for technology and eagerness to learn. Discuss any relevant projects or experiences that highlight your interest in the field.
