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- Tasks: Ensure our guests have a seamless and memorable experience through attentive room care.
- Company: Join the award-winning 45 Park Lane, one of the best places to work in London.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and well-being support.
- Other info: Participate in fun social events and access career development opportunities.
- Why this job: Become a legend in hospitality while working in a vibrant and inclusive environment.
- Qualifications: 1 year of experience in a 5-star hotel and strong customer service skills.
The predicted salary is between 22000 - 26000 £ per year.
Join us as a Room Attendant at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as Room Attendant, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll do
As a Room Attendant, you'll love what you do and take pride in taking care of our guests: You will be responsible for seamless service, discretion, intuitive, and flexible during their day. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Room Attendants. The items shared are the essence of a day in the life of a Room Attendant, but we will make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift-based and may be subjected to change. These currently set as: Monday to Friday: 08:30 - 23:00, Saturday and Sunday: 09:30 - 23:00.
What you'll bring
- At least 1 year of experience in a 5-star hotel/apartment as a room attendant - performing light, deep cleaning duties in the hotel and public areas and turndown services.
- Verbal communication skills – English is the primary language used in our hotel.
- Patience and the ability to remain calm in stressful situations.
- The ability to work on your own.
- Customer service skills.
- To be thorough and pay attention to detail.
- Physical fitness and endurance.
- The ability to organise your time and workload.
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts with our hotels, and benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Room Attendant employer: 45 Park Lane
Contact Detail:
45 Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Research 45 Park Lane and its values. When you walk in for your interview, show us that you understand our culture of inclusiveness and excellence. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! As a Room Attendant, you'll need to interact with guests and team members. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation with grace.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've gone above and beyond in previous roles. Whether it’s a special request from a guest or a unique cleaning technique, we want to see how you take pride in your work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at 45 Park Lane. Don’t miss out on this opportunity!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about providing top-notch service and creating memorable experiences for our guests.
Highlight Relevant Experience: Make sure to mention any previous experience you have as a Room Attendant or in a similar role. We love seeing how your skills align with what we’re looking for, so don’t hold back on those details!
Be Personable: We value personality just as much as skills! Use your application to showcase who you are. A friendly tone can go a long way in making your application stand out to us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at 45 Park Lane.
How to prepare for a job interview at 45 Park Lane
✨Know the Company Culture
Before your interview, take some time to research 45 Park Lane and its values. Understanding their commitment to inclusiveness and excellence will help you align your answers with what they’re looking for. Show that you share their passion for creating a welcoming environment.
✨Highlight Your Experience
Make sure to discuss your previous experience as a Room Attendant in a 5-star hotel. Be specific about the tasks you performed, such as deep cleaning and turndown services. Use examples that demonstrate your attention to detail and customer service skills, as these are crucial for the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle special requests from guests or stressful situations. Think of examples from your past where you successfully managed similar scenarios. This will show your ability to remain calm and flexible under pressure, which is key for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available through their award-winning learning academy or how they celebrate employee achievements. This shows your interest in growing with the company and being part of their culture.