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- Tasks: Manage night audit procedures and delight guests with special requests.
- Company: Join 45 Park Lane, a top-rated workplace known for inclusiveness and excellence.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Why this job: Excel in hospitality while being part of a supportive and creative team culture.
- Qualifications: Experience in luxury hotels, strong communication, and leadership skills required.
- Other info: Shift-based work with 4 days on, 4 days off; immediate well-being support available.
The predicted salary is between 36000 - 60000 £ per year.
Get AI-powered advice on this job and more exclusive features.
Talent Acquisition Manager at The Dorchester, 45 Park Lane and Coworth Park
Description
Join us as a Night Manager at 45 Park Lane, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are proud to have the absolute best people in the industry. When you join us as a Night Manager at 45 Park Lane, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What you’ll do
As a Night Manager, you’ll enjoy your work and take pride in delighting our guests:
- The night duty manager will be responsible for managing night audit procedures, including financial reporting and balancing accounts. They will prepare the daily reports regarding night operations. The night duty manager role is crucial for the enrichment of guests’ profiles in Nexus.
- Sometimes our guests have special requests such as room preferences and even special occasions. Most of these requests are fulfilled by our Night Manager.
- The Night Manager will act as an ambassador of the hotel with guests, suppliers, and colleagues.
The operational hours of work are shift-based and may be subjected to change. These currently set as: 4 days on 4 days off, 12 hours per shift.
What you’ll bring
Essential Skills and Experience
- Experience in Hospitality : Background in hotels is essential. Previous experience in 5-star luxury hotels is preferred.
- Knowledge of Policies and Procedures: Familiarity with front desk SOPs, safety protocols, and emergency procedures. Ensuring all operations run smoothly and that the environment is safe and welcoming.
- Technical Proficiency : Familiarity with technology, PMS Opera, Alice (Knowledge of CRM Nexus is preferred) and other relevant technology, email, WhatsApp.
- Guest Service Orientation : Handle guest check-ins, check-outs, and resolve any issues or complaints promptly. Commitment to providing excellent service to guests and to handle unexpected situations.
- Leadership Skills : Supporting the Reception manager in keeping staff motivated, providing guidance and assistance as needed, and making decisions in absence of senior management.
- Communication Skills : Clear and effective communication with team members and guests, ensuring a high level of engagement with them.
Preferred Skills
- Problem-Solving Abilities : Quick thinking to address issues that arise during the night.
- Organisational Skills : Efficiently manage tasks and prioritize responsibilities.
What you’ll get
- Complimentary Stays : Enjoy Complimentary stays with breakfast at Dorchester Collection Hotels.
- Discounts : Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts at our hotels. Benefit from discounts at various high street and online shops.
- Employee Perks : Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service and Management
- Industries
- Hospitality
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Night Manager employer: 45 Park Lane
Contact Detail:
45 Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarize yourself with the specific operations of luxury hotels, especially in night management. Understanding the nuances of guest service during night shifts can set you apart from other candidates.
✨Tip Number 2
Highlight your experience with technology relevant to hotel management, such as PMS Opera and CRM Nexus. Being tech-savvy can demonstrate your ability to adapt quickly to the hotel's systems.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled unexpected situations in previous roles. This will illustrate your quick thinking and ability to maintain a calm environment.
✨Tip Number 4
Emphasize your leadership abilities, particularly in motivating and guiding team members during night shifts. Being able to support your colleagues effectively is crucial for this role.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Manager. Highlight your relevant experience in hospitality, especially in luxury hotels, and how it aligns with the job description.
Tailor Your CV: Customize your CV to emphasize your experience with front desk operations, guest service orientation, and any familiarity with technology like PMS Opera or CRM Nexus. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your commitment to providing excellent service. Mention how your leadership skills can contribute to the team and enhance guest experiences.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively handled unexpected situations in previous roles. This will demonstrate your quick thinking and organizational skills, which are crucial for a Night Manager.
How to prepare for a job interview at 45 Park Lane
✨Show Your Hospitality Experience
Make sure to highlight your background in hospitality, especially if you have experience in 5-star luxury hotels. Share specific examples of how you've delighted guests and handled special requests.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think quickly to resolve issues during your previous roles. This will showcase your ability to handle unexpected situations effectively.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, as you'll need to engage with both guests and team members regularly.
✨Familiarize Yourself with Technology
Brush up on your knowledge of relevant technologies like PMS Opera and CRM Nexus. Being comfortable with these systems will demonstrate your technical proficiency and readiness for the role.
