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- Tasks: Manage night audit procedures and delight guests with special requests.
- Company: Join 45 Park Lane, a top-rated workplace known for inclusiveness and excellence.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Why this job: Excel in hospitality while being part of a supportive and diverse team.
- Qualifications: Experience in luxury hotels and strong guest service skills are essential.
- Other info: Shift-based hours: 4 days on, 4 days off, 12-hour shifts.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Night Manager at 45 Park Lane, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry. When you join us as a Night Manager at 45 Park Lane, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership. What youll do As a Night Manager, you’ll enjoy your work and take pride in delighting our guests: The night duty manager will be responsible for managing night audit procedures, including financial reporting and balancing accounts. Also they will prepare the daily reports regarding night operations. The night duty manager role is crucial for the enrichment of guests profiles in Nexus. Sometimes our guests have special requests such as room preferences and even special occasions. Most of these requests are fulfilled by our Night Manager. The Night Manager will act as an ambassador of the hotel with guests, suppliers and colleagues The items shared are the essence of a day in the life of a Night Manager, but well make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift-based and may be subjected to change. These currently set as: 4 days on 4 days off, 12 hours per shift. What youll bring Essential Skills and Experience E xperience in Hospitality : Background in hotels is essential. Previous experience in 5 star luxury hotels is preferred. Knowledge of Policies and Procedures: Familiarity with front desk SOPs, safety protocols, and emergency procedures. Ensuring all operations run smoothly and that the environment is safe and welcoming. Technical Proficiency : Familiarity with technology, PMS Opera, Alice (Knowledge of CRM Nexus is preferred) and other relevant technology, email, WhatsApp. Guest Service Orientation : Handle guest check-ins, check-outs, and resolve any issues or complaints promptly. Commitment to providing excellent service to guests and to handle unexpected situations. Leadership Skills : Supporting the Reception manager in keeping staff motivated, providing guidance and assistance as needed, and making decisions in absence of senior management. Communication Skills : Clear and effective communication with team members and guests, ensuring a high level of engagement with them. Preferred Skills Problem-Solving Abilities : Quick thinking to address issues that arise during the night. Organisational Skills : Efficiently manage tasks and prioritize responsibilities. What youll get Complimentary Stays : Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year. Discounts : Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops Employee Perks : Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers. Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers. Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations. Referral Bonus: Earn a £1000 bonus when you recommend a friend. Well-being Support: Access immediate well-being advice because we care about our employees. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at AMRT1_UKCT
Night Duty Manager employer: 45 Park Lane
Contact Detail:
45 Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as PMS Opera and CRM Nexus. Being able to demonstrate your proficiency with these systems during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your experience in luxury hospitality settings. If you've worked in 5-star hotels before, be prepared to share specific examples of how you provided exceptional guest service and handled special requests.
✨Tip Number 3
Prepare to discuss your leadership skills and how you've motivated teams in previous roles. The Night Manager position requires strong leadership, so showcasing your ability to guide and support staff will be crucial.
✨Tip Number 4
Think about scenarios where you've had to solve problems quickly, especially during night shifts. Be ready to share these experiences, as quick thinking and effective problem-solving are key traits for a Night Manager.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality, especially in 5-star luxury hotels. Emphasize any relevant roles where you managed night operations or guest services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to providing excellent guest service. Mention specific experiences that demonstrate your leadership skills and problem-solving abilities.
Showcase Technical Proficiency: If you have experience with PMS Opera, Alice, or CRM Nexus, be sure to mention this in your application. Highlighting your technical skills will show that you are well-prepared for the role.
Demonstrate Communication Skills: Use clear and effective language throughout your application. Provide examples of how you've successfully communicated with guests and team members in previous roles, showcasing your ability to engage effectively.
How to prepare for a job interview at 45 Park Lane
✨Show Your Hospitality Experience
Make sure to highlight your background in hospitality, especially if you have experience in 5-star luxury hotels. Share specific examples of how you've provided excellent service and handled guest requests.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think quickly to resolve issues during your previous roles. This will showcase your ability to handle unexpected situations effectively.
✨Familiarize Yourself with Relevant Technology
Brush up on your knowledge of hotel management systems like PMS Opera and CRM Nexus. Being able to discuss your technical proficiency will show that you're ready to hit the ground running.
✨Emphasize Leadership and Communication Skills
Be ready to talk about your leadership experiences and how you've motivated team members in the past. Clear communication is key, so provide examples of how you've engaged with both guests and colleagues.
