At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a delightful experience at our luxury hotel.
- Company: Join the award-winning team at 45 Park Lane, one of the best places to work.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Other info: Access to training programmes and well-being support from day one.
- Why this job: Be part of a diverse team and develop your career in a supportive environment.
- Qualifications: Strong communication skills and a positive attitude; hospitality experience preferred.
The predicted salary is between 22000 - 26000 € per year.
Join us as a Receptionist at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry.
When you join us as a Receptionist, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll do
- You will be responsible for managing reservations and table allocations during your shift which will include meeting and greeting guests, seating guests to allocated tables and bidding them farewell on departure all to ensure our guests receive nothing but the best.
- You will be responsible for fulfilling our guests' special requests including dietary requirements, food and drink preferences and special occasions.
- You will communicate with other departments and extended hotel team in order to ensure the alignment remains.
The operational hours of work are shift-based and may be subjected to change.
What you'll bring
Essential Skills and Experience
- Strong verbal communication skills and be well presented
- Positive and enthusiastic attitude
- Strong verbal communication skills – English is the primary language used in our hotel.
Preferred Skills
- Microsoft Word knowledge
- Previous experience in hospitality and bring in a good understanding of luxury
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Welcome Host in London employer: 45 Park Lane
At 45 Park Lane, we pride ourselves on being a top employer, recognised for our inclusive culture and commitment to employee growth. As a Receptionist, you'll benefit from exceptional training opportunities, generous perks like complimentary hotel stays, and a vibrant work environment that celebrates diversity and teamwork. Join us to not only advance your career but also to be part of a legendary team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into their values and mission. This way, you can show how your personality aligns with their vibe, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you look polished and professional. First impressions matter, especially in hospitality, so put your best foot forward and show them you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Welcome Host in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love seeing enthusiasm and a positive attitude, so don’t be afraid to show us who you are and why you’re excited about the role.
Tailor Your Application:Make sure to customise your application for the Welcome Host position. Highlight any relevant experience in hospitality and your strong communication skills, as these are key to delighting our guests and fitting into our team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team at 45 Park Lane!
How to prepare for a job interview at 45 Park Lane
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise inclusiveness and creativity, think about how your own experiences align with these values. Be ready to share examples that showcase your passion and personality.
✨Practice Your Communication Skills
As a Receptionist, strong verbal communication is key. Practise speaking clearly and confidently about your previous experiences in hospitality. You might even want to role-play common scenarios you could encounter, like greeting guests or handling special requests.
✨Dress to Impress
First impressions matter! Make sure you’re well presented for the interview. Choose an outfit that reflects the luxury of the hotel while still being comfortable. This shows that you respect the company and understand the importance of presentation in the hospitality industry.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role and the team. Ask about their award-winning learning academy or how they support employee well-being. This not only shows your interest but also helps you determine if this is the right fit for you.
