At a Glance
- Tasks: Lead a passionate team to deliver exceptional guest experiences at a luxury hotel.
- Company: Join 45 Park Lane, a top-rated hotel known for its inclusive culture.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and well-being support.
- Other info: Participate in fun social events and access career development opportunities.
- Why this job: Become a legend in hospitality while shaping unforgettable guest experiences.
- Qualifications: Experience in boutique hotels and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
Join us as a Reception Manager at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry.
When you join us as Reception Manager, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll do
- As Reception Manager, you'll love what you do and take pride in taking care of our guests.
- You will be responsible for guiding and inspiring the Host team to ensure our guests receive nothing but the best experience.
- You'll have experience working in boutique hotels, delivering unique, tailored and personalised experiences to guests including butler services and concierge.
- You’ll also prepare the departmental budgets, including sales, costs and wages.
- Anticipate future guest trends & align service offering and enhance brand image and maximise short & long term profitability.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Reception Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
The operational hours of work are shift-based and may be subjected to change.
What you'll bring
- Previous experience in a London Boutique hotel as a Reception Manager or Assistant Reception Manager.
- Strong verbal communication skills and be well presented.
- Passion for the role and the team and unique personality.
- Ability to empower team members to deliver bespoke services to all guests.
- Positive and enthusiastic attitude.
- Strong verbal communication skills – English is the primary language used in our hotel.
- Opera and Microsoft knowledge.
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process, please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Reception Manager in London employer: 45 Park Lane
At 45 Park Lane, we pride ourselves on being a top employer, recognised for our inclusive culture and commitment to employee growth. As a Reception Manager, you'll benefit from exceptional training opportunities through our award-winning learning academy, enjoy complimentary stays at our hotels, and participate in vibrant social events, all while working in one of London's most prestigious boutique hotels. Join us to not only advance your career but also to be part of a team that values passion, personality, and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at boutique hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your unique character shine through. Remember, they’re looking for someone who fits their culture of passion and creativity, so be yourself!
✨Tip Number 3
Prepare for the unexpected! Research common interview questions for a Reception Manager role and think about how your past experiences align with their values. Practising your answers will help you feel more confident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at 45 Park Lane. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see how much you care about providing exceptional experiences for guests, so share your enthusiasm and unique personality.
Tailor Your Experience:Make sure to highlight your previous experience in boutique hotels, especially any roles as a Reception Manager or Assistant. We love seeing how you've delivered personalised services and built relationships in London, so be specific!
Communicate Clearly:Strong verbal communication skills are essential for this role. In your application, use clear and concise language to demonstrate your ability to communicate effectively. Remember, we’re looking for someone who can inspire their team and connect with guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at 45 Park Lane
✨Know Your Boutique Hotel Scene
Make sure you brush up on your knowledge of boutique hotels in London. Be ready to discuss what makes them unique and how you can enhance the guest experience. This will show your passion for the role and your understanding of the industry.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be guiding a team. Prepare examples of how you've empowered team members in the past. Think about specific situations where your leadership made a difference in service delivery or team morale.
✨Emphasise Your Communication Skills
Strong verbal communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few anecdotes that highlight your ability to connect with guests and resolve issues effectively.
✨Align with Their Values
Familiarise yourself with the company's values: Passion, Personality, Respect, Working Together, and Creativity. Be prepared to share how you embody these values in your work and how they resonate with your personal approach to hospitality.
