Assistant In-Room Dining Manager in London

Join us at 45 Park Lane, recently recognised as one of The Sunday Times Top 10 Best Places to Work in 2024 and 2025. At 45 Park Lane, we do not simply deliver five-star service; we craft deeply personal, intuitive, and emotionally intelligent guest experiences. Our culture is built on passion, personality, respect, creativity, and working together. Inclusiveness is part of our DNA. We know that excellence is achieved when diverse perspectives unite behind one uncompromising standard.

As In Room Dining Manager, you are the guardian of excellence for one of the most intimate and personalised guest touchpoints within the hotel. In-room dining is not simply a service; it is a private, curated experience delivered within the guest’s personal sanctuary.

You will:

• Champion uncompromising standards, ensuring every tray, interaction, and detail reflects precision, refinement, and absolute consistency.
• Lead from the front, visibly present on the floor, conducting continuous spot-checks on presentation, timing, sequence of service, and guest recognition.
• Inspire buy-in from your team, creating a culture where excellence is non-negotiable and every team member understands the “why” behind our standards.
• Drive emotional connection, ensuring guests feel recognised, valued, and understood, particularly our returning guests whose expectations extend beyond service into status recognition and personalisation.
• Oversee daily operations with meticulous attention to detail, ensuring seamless coordination between Kitchen, Housekeeping, Butlers, and Host team.
• Continuously coach and train, embedding service rituals, product knowledge, and refined etiquette into daily practice, never allowing standards to plateau.
• Own financial performance, controlling costs, monitoring productivity, and driving revenue while protecting the integrity of the guest experience.
• Refine and elevate SOPs, ensuring they reflect ultra-luxury boutique expectations and are lived, not simply documented.
• Recruit and develop exceptional talent, selecting individuals who embody warmth, emotional intelligence, and pride in craft.
• Handle guest feedback with grace and authority, turning any challenge into an opportunity to strengthen loyalty.
• Demonstrate full operational commitment, embracing a flexible leadership presence across days, evenings, nights, weekends, and peak periods as required to protect standards and support the team.

You will set the tone. You will set the pace. You will set the standard.

Essential skills:

• Proven In Room Dining leadership experience within an ultra-luxury or five-star hotel environment.
• A relentless commitment to excellence, with an eye for detail others may miss.
• Deep understanding of refined food and beverage service, including sequencing, presentation, etiquette, and anticipatory service.
• The ability to inspire high performance and secure genuine team buy-in to elevated standards.
• Strong commercial acumen and confidence managing budgets, payroll, and cost control.
• Emotional intelligence and presence, able to connect authentically with guests, team, and other Heads of Department.
• Professional fluency in English and exceptional communication skills.

Preferred skills:

• Experience developing luxury service training programmes.
• A proven track record of improving guest satisfaction scores through hands-on leadership.
• Experience working with high-profile, VIP, or status-sensitive clientele.

The Standard We Expect:

Our guests crave more than efficiency. They crave recognition. They value discretion. They expect refinement without rigidity and warmth without familiarity.

You will create an environment where:

• Every detail is intentional.
• Every guest feels personally known.
• Every team member understands that “good” is never enough.
• Excellence is not seasonal. It is daily. It is deliberate. It is visible.

What you'll get:

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require adjustments at any stage of the recruitment process, please call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com and we can support you through this process.