Housekeeping Supervisor

Join us as a Floor Housekeeper at 45 Park Lane Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024, 2025 & 2026 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

When you join us as a Floor Housekeeper at 45 Park Lane Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

• You will be responsible for overseeing the day-to-day operations of the housekeeping department, with a particular focus on VIP room inspections and preparation.
• You will play a key role in maintaining the highest standards of cleanliness, presentation, and service throughout guest areas.
• You will conduct daily room inspections, with a special emphasis on VIP accommodations, ensuring adherence to quality and brand standards.
• You will supervise and support housekeeping staff, monitoring individual performance and providing regular coaching to enhance productivity and service quality.
• You will deliver training to line‑level staff and porters on health and safety protocols, standard operating procedures, and departmental processes.
• You will collaborate closely with the Deputy Executive Housekeeper, reporting directly and executing daily assignments and tasks as directed.
• You will utilize strong administrative and organizational skills to manage schedules, maintain records, and support operational efficiency.

Your leadership and attention to detail will be essential in ensuring a high standard of guest satisfaction and team performance. The operational hours of work are shift‑based and may be subjected to change. These currently set as: Monday to Sunday: starting as early as 7.30am and last shift finishes at 23.00pm when covering the evening floor housekeeper shift.

What you’ll bring

Essential Skills and Experience

• Experience in Housekeeping: You have worked in a housekeeping supervisor role in a hotel.
• Office coordinator or administrative experience: scheduling, reporting, communication and team coordination.
• Attention to Detail: You can notice small details, like if a room is not cleaned properly.
• Team Leadership: You have experience helping or leading a team to do their tasks well.
• Time Management: You can manage your time to ensure all tasks are completed on schedule.
• Energetic: You are comfortable with tasks like standing, bending, and lifting light items.
• Customer Service: You are friendly and respectful when speaking to guests and other team members.

Preferred Skills

• Experience in a Luxury Hotel: You have worked in a 5‑star hotel or similar before.
• Problem Solving: You can handle small problems.
• Basic IT Skills: You can use a smartphone or computer for simple tasks like checking a schedule or sending a message.
• Health and Safety Awareness: You understand or are willing to learn safety rules about cleaning and working in a hotel.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels, benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Royal London Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye‑care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team so that we can discuss how we can support you through this process.