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- Tasks: As a House Porter, you'll ensure seamless service and delight our guests with attention to detail.
- Company: Join 45 Park Lane Hotel, a top-rated workplace known for inclusiveness and career growth.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Why this job: This role offers a chance to excel in hospitality while being part of a supportive team culture.
- Qualifications: Previous experience in a 5-star hotel and strong customer service skills are essential.
- Other info: Flexible shift hours and opportunities for training and development await you!
The predicted salary is between 20000 - 28000 £ per year.
Join us as a House Porter at 45 Park Lane Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.
When you join us as a House Porter, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What you'll do:
- You will be responsible for seamless service, discretion, intuitive, and flexible during the day.
- This will include eye for detail, thoroughness and hygienic practices, all to ensure our guests receive nothing but the best experience.
- Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions.
The operational hours of work are shift-based and may be subjected to change. These currently set as:
- Monday to Friday: 07:30 - 23:00
- Saturday and Sunday: 08:30 - 23:00
What you'll bring:
- Previous experience in a 5-star hotel - at least 1 year, as a housekeeping/linen porter performing light/deep cleaning, housekeeping, maintenance tasks and service through assigned property.
- Verbal communication skills; English is the primary language used in our hotel.
- Patience and the ability to remain calm in stressful situations.
- The ability to work on your own.
- Customer service skills.
- To be thorough and pay attention to detail.
- Physical fitness and endurance.
- The ability to organise your time and workload.
Preferred Skills:
- Carrying out heavy lifting, furniture moving, dusting, vacuuming, mopping, linen counting, stock taking, stock distributing, guest assisting and teamwork.
What you'll get:
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection.
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process, please do call the People & Culture team on 02073197011 or email us so that we can discuss how we can support you through this process.
Contact Detail:
45 Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a House Porter at 45 Park Lane Hotel. Understanding the nuances of guest requests and the importance of attention to detail will help you stand out during the interview process.
✨Tip Number 2
Showcase your previous experience in a 5-star hotel environment. Be prepared to discuss specific scenarios where you demonstrated excellent customer service, teamwork, and the ability to handle stressful situations.
✨Tip Number 3
Highlight your physical fitness and endurance, as these are crucial for the role. You might want to mention any relevant activities or experiences that demonstrate your capability to handle the physical demands of the job.
✨Tip Number 4
Research the culture and values of 45 Park Lane Hotel. Being able to articulate how your personal values align with their commitment to inclusiveness and excellence can make a positive impression on the hiring team.
We think you need these skills to ace House Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the House Porter position. Tailor your application to highlight relevant experience in housekeeping and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in a 5-star hotel, focusing on your housekeeping and maintenance tasks. Use bullet points for clarity and include any specific achievements or recognitions.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your commitment to providing excellent service. Mention how your skills align with the hotel's values of inclusiveness, respect, and teamwork.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the House Porter role.
How to prepare for a job interview at 45 Park Lane
✨Showcase Your Customer Service Skills
As a House Porter, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in high-pressure situations.
✨Demonstrate Attention to Detail
The role requires a keen eye for detail. During the interview, mention specific instances where your attention to detail made a difference in your previous roles, whether in housekeeping or maintenance tasks.
✨Highlight Your Physical Fitness
This job can be physically demanding, so it's important to convey your physical fitness and endurance. Discuss any relevant experiences that showcase your ability to handle heavy lifting and maintain stamina throughout your shifts.
✨Emphasise Teamwork and Flexibility
Working as a House Porter often involves collaborating with others and adapting to changing requests. Share examples of how you've successfully worked in a team and remained flexible in your previous positions.
