Concierge - Mayfair Park Residences

As a Residential Concierge at Mayfair Park Residences, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels – up to 48 nights every year
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities – from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £ 750 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

You'll love what you do and take pride in delighting our guests:

• You will be responsible for establishing relationships with residents to be able to tailor services to their individual needs, you will be the main liaison between the residents and the building manager and you will act upon all requests promptly and accurately. All to ensure our guests receive nothing but the best experience.
• Some of your duties will include assisting guests with reservations and dealing with administrative tasks, such as distributing mail and parcels keeping a delivery log book, managing parking commissioning handyman services, taking requests for repairs, presenting properties to potential tenants.
• You will show flexibility and creativity in dealing with guests special requests and in daily challenges that may arise

The items shared are the essence of a day in the life of a Residential Concierge, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Passion for 5* star service and interested in the London community of Concierge
• Ourvalues of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Residential Concierge youll have the opportunity to bring these to life and continue to create our legacy.

• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language