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- Tasks: As a Casual Room Attendant, you'll ensure our guests enjoy a pristine and welcoming environment.
- Company: Join 45 Park Lane, a top-rated workplace known for its inclusive culture and commitment to excellence.
- Benefits: Enjoy complimentary hotel stays, discounts on food, and access to a private pension scheme.
- Why this job: This role offers hands-on experience in hospitality with opportunities for growth and vibrant social events.
- Qualifications: Previous experience in a 5-star setting is essential, along with strong communication and customer service skills.
- Other info: Flexible shift hours from 9am to 9pm, with a focus on teamwork and attention to detail.
Join us as a Casual Room Attendant at 45 Park Lane, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry.
When you join us as a Casual Room Attendant at 45 Park Lane, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What you'll do
As a Casual Room Attendant, you'll enjoy your work and take pride in delighting our guests:
- You will be responsible for seamless service, discretion, intuitive, and flexible during their day.
- This will include eye for detail, thoroughness and hygienic, all to ensure our guests receive nothing but the best experience.
- Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Room Attendants.
The operational hours of work are shift-based and may be subjected to change. These currently set as: Monday to Sunday: Between 9am-9pm.
What you'll bring
Essential Skills and Experience
- Previous experience in a 5-star hotel/apartments/residences - at least 1 year, as a Casual Room Attendant performing light, deep cleaning duties.
- Verbal communication skills; English is the primary language used in our hotel.
- Patience and the ability to remain calm in stressful situations.
- The ability to work on your own.
- Customer service skills.
- To be thorough and pay attention to detail.
- Physical fitness and endurance.
- The ability to organise your time and workload.
Preferred Skills and Experience
- Carrying out dusting, vacuuming, mopping, steaming and ironing laundry and organising wardrobe, cleaning of bathrooms and kitchens, bed making and teamwork.
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels; benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call the People & Culture team on 02073197011 or email so that we can discuss how we can support you through this process.
Casual Room Attendant employer: 45 Park Lane
Contact Detail:
45 Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Room Attendant
✨Tip Number 1
Familiarise yourself with the specific values and culture of 45 Park Lane. Highlighting your alignment with their focus on inclusiveness, passion, and teamwork during any interactions can set you apart from other candidates.
✨Tip Number 2
Make sure to showcase your previous experience in a similar high-end environment. Be ready to discuss specific situations where you demonstrated attention to detail and exceptional customer service, as these are crucial for a Casual Room Attendant role.
✨Tip Number 3
Prepare to demonstrate your ability to handle special requests and adapt to changing situations. Think of examples from your past work where you successfully managed unexpected challenges or went above and beyond for guests.
✨Tip Number 4
Engage with current employees or alumni from 45 Park Lane if possible. Networking can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Casual Room Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any roles as a room attendant or similar positions. Emphasise your attention to detail and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the role and the values of the company. Mention specific experiences that demonstrate your ability to provide excellent service and handle special requests.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as physical fitness, time management, and the ability to remain calm under pressure. Use examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a role as a Casual Room Attendant.
How to prepare for a job interview at 45 Park Lane
✨Show Your Attention to Detail
As a Casual Room Attendant, attention to detail is crucial. During the interview, highlight your experience in maintaining high standards of cleanliness and organisation. Share specific examples of how you've ensured guest satisfaction through your meticulous work.
✨Demonstrate Your Customer Service Skills
Customer service is at the heart of this role. Be prepared to discuss how you've handled special requests or challenging situations in the past. Show that you can remain calm and patient, even under pressure, which is essential for providing a seamless guest experience.
✨Emphasise Your Teamwork Abilities
While the role requires independence, being a team player is equally important. Talk about your experiences working collaboratively with others, especially in a fast-paced environment. This will demonstrate that you can contribute positively to the hotel's culture.
✨Prepare for Practical Questions
Expect questions that assess your practical skills related to cleaning and organisation. Brush up on your knowledge of cleaning techniques and tools, and be ready to explain how you would approach various tasks. This shows your readiness to excel in the role from day one.
