Butler

Join us as a Butler at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Butler you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll do

• Guest Welcome and Suite Preparation: Warmly greeting guests upon arrival, handling in-room check-ins, and ensuring suites are impeccably presented.
• Personalised Guest Service: Anticipating and fulfilling guest requests with discretion and attention to detail, from unpacking luggage to arranging bespoke experiences.
• Coordination and Communication: Collaborating with departments such as Housekeeping, Room Service, and Concierge to deliver seamless service.
• Knowledgeable Service: Possessing excellent knowledge of the hotel, its facilities, and current events and locations around London to enhance the guest experience.
• Hospitality Excellence: Ensuring that every interaction is conducted with the warmth, precision, and care synonymous with The Dorchester’s legacy.

You will be working on a seven-day rota, based on a three-shift pattern:

• Morning shift: 07:00–15:30
• Middle shift: 11:30–20:00
• Late shift: 14:30–23:00

You will receive two days off per week and will be required to work on bank holidays as part of the rota.

What you’ll bring

• Previous experience in a Butler role or high-profile guest service position within a luxury 5-star hotel or similar high-end setting.
• Exceptional guest service orientation, with the ability to anticipate needs and personalise experiences.
• Strong ability to work both independently and as part of a collaborative team.
• Thorough understanding of service protocols, etiquette, and professional presentation standards.
• Excellent communication skills in English.
• Flexibility to work a variable shift pattern, including weekends and bank holidays.

Preferred Skills

• Familiarity with London’s key locations, attractions, and cultural events, to confidently advise guests.
• Multilingual abilities, especially in languages frequently used by international guests.
• Formal training in luxury hospitality or butler service standards.

This role is ideal for someone who thrives on delivering highly personalised service, enjoys being part of a team that creates unforgettable experiences, and is passionate about upholding the excellence associated with one of London’s most prestigious hotels.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels; benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call the People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.