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- Tasks: Be the friendly face for residents and guests during night hours, ensuring smooth service.
- Company: Join Mayfair Park Residences, a top-rated workplace and award-winning hotel.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Other info: Flexible shift-based role with excellent career advancement opportunities.
- Why this job: Become a legend in hospitality while developing your skills in a supportive environment.
- Qualifications: Strong communication and organisational skills; previous concierge experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join us as a Night Concierge at Mayfair Park Residences, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
As a Night Concierge you’ll love what you do and take pride in taking care of our employees:
- Act as the main point of contact for residents and guests during night hours, ensuring a smooth service and that all requests are handled with professionalism and discretion.
- Working alongside the security team, focus on operational follow-up, preparing for the day team, and ensuring all outstanding resident and administrative tasks are completed to the highest standard.
- Support with transportation bookings, deliveries, and ad-hoc resident requests as required.
- Ensure accurate logging of all resident interactions, updates, and tasks in the CRM system and logs.
- Review and follow up on outstanding tasks from the day, ensuring smooth handover to the morning team.
- Manage the email inbox and respond or escalate appropriately.
- Update daily calendars, logs, and reporting systems with accurate information.
- Prepare operational and resident reports for management review.
- Assist with stock counts, inventory checks and ordering processes.
- Carry out routine building tasks and basic overnight checks.
The operational hours of work are shift-based and may be subjected to change. These currently set as: Full-time, shift-based role on a 4-on, 4-off rotation. Hours typically 8:00 PM – 8:00 AM.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Night Concierge you’ll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer-service ethic. English is the primary language used in our hotel.
Essential Skills and Experience
- Strong organisational skills with excellent attention to detail.
- Proactive, reliable and able to work independently overnight.
- Excellent written and verbal communication skills.
- Professional, calm and discreet when dealing with residents and sensitive matters.
- Competent in using CRM systems, Microsoft Office, and scheduling tools.
Preferred Skills
- Previous concierge or front-desk experience in a luxury residential or hospitality environment preferred.
- Strong background in administration and service delivery.
- Familiarity with security and health & safety protocols desirable.
What you’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye-care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process, please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Night Concierge in City of Westminster employer: 45 Park Lane - MPR Concierge
Contact Detail:
45 Park Lane - MPR Concierge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mayfair Park Residences on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common concierge scenarios. Think about how you'd handle resident requests or tricky situations. Show them you’re not just a good fit, but the perfect fit for their team!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you show up for your interview. It shows you care about the role and the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Night Concierge in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through. We want to see how much you care about providing excellent service and creating memorable experiences for our residents and guests.
Be Professional and Discreet: As a Night Concierge, professionalism is key. Make sure your application reflects your ability to handle sensitive matters with discretion. Use clear and concise language to demonstrate your communication skills.
Highlight Your Organisational Skills: We love a well-organised application! Showcase your strong organisational skills and attention to detail in your written responses. This will help us see how you can manage tasks effectively during the night shift.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team as a Night Concierge.
How to prepare for a job interview at 45 Park Lane - MPR Concierge
✨Know the Company Culture
Before your interview, take some time to research Mayfair Park Residences and their values. Understanding their focus on inclusiveness, passion, and creativity will help you align your answers with what they’re looking for. Show them that you’re not just a fit for the role, but also for their culture.
✨Demonstrate Your Communication Skills
As a Night Concierge, communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in customer service settings. Be ready to showcase your ability to handle sensitive matters with professionalism and discretion during the interview.
✨Highlight Your Organisational Skills
This role requires strong organisational skills and attention to detail. Think of specific instances where you’ve successfully managed multiple tasks or projects. Bring these examples to the interview to demonstrate your capability in handling the responsibilities of a Night Concierge.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.