In-Room Dining Waiter – Luxury 5★ Service & Perks in City of Westminster

Join us as an In-Room Dining Waiter at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as an In-Room Dining Waiter, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll do

As an In-Room Dining Waiter, you’ll love what you do and take pride in taking care of our guests:

• You will be responsible for delivering 5‑star service, taking pride in everything you are doing while looking after all of our guests’ needs.
• An important part of this is to get to know and most importantly to understand our new guests as well as our regular guests.
• Sometimes our guests have special requests involving purchasing specific food or beverage items, serving off‑menu requests, pre‑ordering meals or placing additional fridges in the rooms.
• Most of these requests are fulfilled by the In‑Room Dining Waiters with the support of the management team.

The items shared are the essence of a day in the life of an In-Room Dining Waiter, but we will make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift‑based and may be subjected to change.

What you’ll bring

• Experience in‑room service, luxury restaurant, or hospitality guest service.
• Strong attention to detail, with a passion for presentation and personalisation.
• Calm and composed under pressure, with a natural ability to anticipate guest needs.
• High standard of personal grooming and professionalism.
• Fluent in English, with confident and courteous communication skills.

Preferred Skills and Experiences

• Knowledge of food and beverage service standards, particularly within a five‑star or boutique hotel setting.
• Familiarity with luxury guest expectations and the discretion required for high‑profile clientele.
• Understanding of dietary requirements, menu items, and how to make recommendations or adjustments to suit guest needs.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: with our hotels, and benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.