At a Glance
- Tasks: Delight guests with exceptional service and attention to detail as an Evening Room Attendant.
- Company: Join the award-winning 45 Park Lane Hotel, a top workplace for inclusivity and culture.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and career development opportunities.
- Other info: Participate in fun social events and enjoy well-being support throughout your career.
- Why this job: Be part of a dynamic team and make memorable experiences for our guests every evening.
- Qualifications: Previous experience in a 5-star hotel and strong customer service skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Join us as an Evening Room Attendant at 45 Park Lane Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
When you join us as an Evening Room Attendant at 45 Park Lane Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.
What you’ll do
As an Evening Room Attendant, you'll enjoy your work and take pride in delighting our guests: you will be responsible for seamless service, discretion, intuition, and flexibility during the evening. This will include eye for detail, thoroughness and hygienic practices to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving special set‑ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Evening Room Attendants.
The operational hours of work are shift-based and may be subjected to change. These are currently set as: Monday to Sunday: 12:00 – 23:00.
What you’ll bring
Essential Skills and Experience
- Previous experience in a 5‑star hotel/apartments – at least 1 year, as a room attendant performing light, deep cleaning duties in the hotel and public areas and turndown services.
- Verbal communication skills – English is the primary language used in our hotel.
- Patience and the ability to remain calm in stressful situations.
- The ability to work on your own.
- Customer service skills.
- Attention to detail and thoroughness.
- Physical fitness and endurance.
- The ability to organise your time and workload.
Preferred Skills
- Carrying out of turn down service, public areas attending, dusting, vacuuming, mopping, polishing, reorganizing, steaming and ironing, descaling, bed making, maintenance reporting and teamwork.
What you’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels; benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1,000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team so that we can discuss how we can support you through this process.
Evening Room Attendant employer: 45 Park Lane - Housekeeping
At 45 Park Lane Hotel, we pride ourselves on being a top employer, recognised for our inclusive culture and commitment to employee growth. As an Evening Room Attendant, you will benefit from exceptional training opportunities, generous perks including complimentary stays and discounts, and a vibrant work environment that celebrates diversity and well-being. Join us to be part of a team that values passion, respect, and creativity, ensuring you thrive in your career while delivering outstanding service to our guests.
Contact Details:
45 Park Lane - Housekeeping Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening Room Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 45 Park Lane - Housekeeping. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 45 Park Lane - Housekeeping
Don't be shy about reaching out to 45 Park Lane - Housekeeping directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Evening Room Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 45 Park Lane - Housekeeping and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 45 Park Lane - Housekeeping
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
