At a Glance
- Tasks: Delight guests with exceptional service and attention to detail as an Evening Room Attendant.
- Company: Join the award-winning 45 Park Lane Hotel, a top workplace for inclusiveness.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and well-being support.
- Other info: Participate in fun social events and access training for career advancement.
- Why this job: Be part of a vibrant team and grow your career in hospitality.
- Qualifications: Experience in a 5-star hotel and strong customer service skills required.
The predicted salary is between 1300 - 1800 £ per month.
Join us as an Evening Room Attendant at 45 Park Lane Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry. When you join us as an Evening Room Attendant at 45 Park Lane Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.
What you’ll do
As an Evening Room Attendant, you’ll enjoy your work and take pride in delighting our guests: You will be responsible for seamless service, discretion, intuitive, and flexible during the evening. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving special set‑ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Evening Room Attendants. The items shared are the essence of a day in the life of an Evening Room Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift‑based and may be subjected to change. These currently set as: Monday to Sunday 12:00‑23:00.
What you’ll bring
Essential Skills and Experience
- Previous experience in a 5-star hotel/apartments - at least 1 year, as a room attendant performing light, deep cleaning duties in the hotel and public areas and turndown services.
- Verbal communication skills – English is the primary language used in our hotel.
- Patience and the ability to remain calm in stressful situations.
- The ability to work on your own.
- Customer service skills.
- To be thorough and pay attention to detail.
- Physical fitness and endurance.
- The ability to organise your time and workload.
Preferred Skills
- Carrying out of –turn down service, public areas attending, dusting, vacuuming, mopping, polishing, reorganising, steaming and ironing, descaling, bed making, maintenance reporting and teamwork.
What you’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; Enjoy Friends & Family stay discounts at our hotels; Benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well‑being Support: Access immediate well‑being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Evening Room Attendant in City of Westminster employer: 45 Park Lane - Housekeeping
At 45 Park Lane Hotel, we pride ourselves on being a top employer, recognised for our inclusive culture and commitment to employee growth. As an Evening Room Attendant, you will benefit from exceptional training opportunities, generous perks like complimentary stays and discounts, and a vibrant work environment that celebrates diversity and well-being. Join us to be part of a team that values passion, respect, and creativity, ensuring you thrive in your career while delivering outstanding service to our guests.
Contact Details:
45 Park Lane - Housekeeping Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening Room Attendant in City of Westminster
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend events, and don’t be shy to reach out on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your experience aligns with what they’re looking for. We want you to feel confident and ready to shine!
✨Tip Number 3
Dress to impress! Make sure you look the part when you show up for interviews. A smart appearance shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our amazing team at 45 Park Lane Hotel.
We think you need these skills to ace Evening Room Attendant in City of Westminster
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We love seeing candidates who genuinely care about providing top-notch service and creating memorable experiences for our guests.
Highlight Relevant Experience:Make sure to showcase any previous experience you have in a 5-star hotel or similar environment. We want to see how your skills align with the role of an Evening Room Attendant, so don’t hold back on those details!
Be Personable:Remember, we value personality just as much as skills! Use a friendly tone in your application to reflect your ability to connect with guests and colleagues alike. It’s all about making that personal connection!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at 45 Park Lane Hotel!
How to prepare for a job interview at 45 Park Lane - Housekeeping
✨Know the Hotel Inside Out
Before your interview, take some time to research 45 Park Lane Hotel. Familiarise yourself with its values, culture, and what makes it one of the best places to work. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Attention to Detail
As an Evening Room Attendant, attention to detail is crucial. Prepare examples from your previous experience where you went above and beyond to ensure guest satisfaction. Highlight specific instances where your thoroughness made a difference.
✨Demonstrate Your Customer Service Skills
Think of scenarios where you had to handle special requests or difficult situations with guests. Be ready to discuss how you maintained professionalism and calmness under pressure, as this is key in the hospitality industry.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions that reflect your enthusiasm for the role. Inquire about the team dynamics, training opportunities, or how they celebrate employee achievements. This shows you’re not just interested in the job, but also in being part of their community.
