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For Companies At a Glance
- Tasks: Support and maintain secure network environments, resolving complex incidents.
- Company: Join a respected organisation delivering innovative IT solutions for national infrastructure.
- Benefits: Earn up to £56,000 plus bonuses, medical coverage, and career development opportunities.
- Why this job: Work on high-impact projects with experienced professionals in a dynamic environment.
- Qualifications: Hands-on experience with Fortinet and Cisco technologies; CCNA certification preferred.
- Other info: Full-time onsite role in Basingstoke; active SC clearance required.
The predicted salary is between 33600 - 62400 £ per year.
Location: Basingstoke
Onsite Requirements: Full-time (5 days per week in the office)
Clearance Requirements: Active SC Clearance, DV clearable
The Opportunity:
This is a fantastic chance to join a highly regarded, secure organisation delivering cutting-edge IT solutions to critical national infrastructure projects. You will be part of a dedicated team working on high-visibility, mission-critical systems that make a real difference. This role sits within a well-established Shared Services Centre, providing the opportunity to work with experienced professionals, develop your skills in a dynamic environment, and gain exposure to a variety of innovative technologies.
The Role:
We are seeking a talented 3rd Line Support Network Engineer to join our expanding Infrastructure team based in Basingstoke. Reporting to the 3rd Line Support Manager, you will play a pivotal role in supporting and maintaining secure network environments, with a focus on high service uptime and resilience.
You will be responsible for:
- Investigating, diagnosing, and resolving complex 3rd line network incidents
- Acting as the primary point of contact for escalated network issues
- Configuring, installing, and troubleshooting network devices (Cisco, Juniper, Fortinet)
- Supporting critical operations environments, including military and high-security projects
- Collaborating with a growing team of Infrastructure Engineers
Essential Skills:
- Strong, hands-on experience with Fortinet FortiGate firewalls and Cisco routing/switching technologies
- Solid understanding of OSPF, EIGRP, BGP, along with NAT, GRE Tunnelling, DMVPN, Subnetting, and Supernetting
- Experience configuring and troubleshooting Cisco, Juniper, and Fortinet devices
- Ideally holding CCNA certification
Benefits:
- Salary: up to £56,000 per annum
- Bonus: 5% annual performance bonus
- Clearance Bonus: Additional 10% DV Bonus once clearance is obtained (or if held upon joining)
- Medical coverage included
- Opportunity to work on critical, high-impact projects
- Structured career development within a stable, supportive environment
If you are interested, please apply below or contact me directly.
Contact: 02077806706
3rd Line Support Engineer employer: 449572
Contact Detail:
449572 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with Fortinet FortiGate firewalls and Cisco routing/switching technologies during any discussions. This is crucial for the role, and demonstrating your practical knowledge can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific network protocols mentioned in the job description, such as OSPF, EIGRP, and BGP. Being able to discuss these in detail will show your technical expertise and readiness for the challenges of the position.
✨Tip Number 3
Network with current or former employees of the organisation if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your experience with troubleshooting complex network incidents. Be ready to share specific examples that demonstrate your problem-solving skills and ability to work under pressure, as this is a key aspect of the role.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the 3rd Line Support Engineer position. Understand the key responsibilities and essential skills required, such as experience with Fortinet and Cisco technologies.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your hands-on experience with network devices and any certifications like CCNA that you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention specific projects or experiences that demonstrate your ability to handle complex network incidents and support critical operations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at 449572
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Fortinet, Cisco, and Juniper devices. Highlight specific examples of how you've configured, installed, or troubleshot these technologies in past roles.
✨Understand Networking Protocols
Brush up on your knowledge of OSPF, EIGRP, BGP, and other relevant protocols. Be ready to explain how you’ve applied these in real-world scenarios, as this will demonstrate your depth of understanding.
✨Demonstrate Problem-Solving Skills
Prepare to discuss complex network incidents you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly convey your problem-solving process.
✨Emphasise Team Collaboration
Since the role involves working closely with a team, be sure to share experiences where you collaborated effectively with others. Highlight your communication skills and how they contributed to successful project outcomes.
