Lead ES People Consultant in London

Job Overview

Lead Employee Success (ES) Consultant, based in London, partner closely with ES teams, Employee Relations, People Services & Operations, Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out and execute ES programs and initiatives that support business needs of the organization.

The role delivers business value to the UK & Ireland team, supports managers and employees, and leads ES projects.

Responsibilities

• Act as a trusted advisor to business leaders, ensuring people strategies support business needs.
• Partner with leadership to drive organizational effectiveness and a high‑performance culture.
• Support the business through transformation and change, including reshaping, growth, acquisition, and reorganization.
• Work directly with managers to resolve medium to complex issues, providing guidance, coaching, and support.
• Use business and country insights and best practices to influence, coach, enable, and support people leaders and teams through complex ES topics.
• Serve as a project lead for ES programs, managing objectives, timelines, communication plans, and measuring to successful completion.
• Monitor and interpret trends and metrics around employee satisfaction, attrition, and turnover, and provide data‑driven insights.
• Use HR analytic tools to make data‑driven business decisions and provide narratives to leaders on overall organizational health.
• Support digital transformation efforts from ES operations, such as AI‑driven recruitment and process automation.
• Partner with ES Operations on knowledge transfer and resolving root‑cause service delivery issues affecting employee and manager experience.
• Lead initiatives with COEs and PS&O peers to identify scalable work that can be improved through automation or process redesign.
• Mentor and onboard others across the ES organization, coaching them through initiatives.
• Apply HR knowledge specific to relevant countries, including Labour Relations, Works Councils, and Unions where applicable.

Qualifications & Key Skills

• Proven track record of AI fluency through designing and implementing AI‑enabled process improvements.
• Demonstrated ability to support a diverse, geographically dispersed, multicultural, fast‑paced environment.
• Self‑starter, proactive, comfortable with ambiguity, and proven change‑agency.
• Ability to develop effective relationships across all levels of the organization and with diverse client groups.
• Excellent verbal and written communication skills; concise and impactful communicator.
• Strong analytical skills: collect, assimilate, analyze, and present data; transform trends into actionable themes.
• Strong knowledge of Google Drive (Sheets and Slides) or similar spreadsheet and presentation software; Workday and Salesforce a plus.
• Ability to partner with COEs to design, build, and implement programs and processes that support business needs.
• Skill in delivering difficult feedback, coaching leaders through challenging scenarios, and facilitating team discussions.
• General knowledge of employment policies, practices, staffing, compensation, and talent‑management best practices.
• Experience partnering with Labour Relations, Compliance, and Legal teams to ensure employment legal compliance.
• Equal Employment Opportunity

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment.

We believe in equality for all and create an inclusive workplace free from discrimination.

All employees and applicants are assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran, marital status, political viewpoint, or other classifications protected by law.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

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