Forward Deployed Engineer - Public sector, Nonprofit and Education in London

About the Role

Salesforce is hiring Forward Deployed Engineers—experienced Technical Builders who design, build, and deploy agentic AI solutions directly inside enterprise customer environments.

You will work as part of a delivery team, partnering closely with a Deployment Strategist to co‑build solutions that go live in production environments from day one.

Engagements range from single large strategic customers to multiple accounts simultaneously.

Your work will span configuration, customization, and full‑stack deployment—shipping solutions customers depend on.

• What You’ll Be Building
• Develop AI agents and experiences that take real actions for real organisations.
• Design agent intelligence: prompts, reasoning, tool calls, and integration with customer systems using the Agentic AI platform and current LLM techniques.
• Own technical components end‑to‑end: architecture choice, deployment, validation, and observability in production.
• Build and integrate data pipelines on Salesforce Data360, Snowflake, Databricks, and customer data platforms; model data, ship pipelines, and validate outputs.
• Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes.
• Contribute to proofs‑of‑concept and MVPs that move from sketch to deployable in days, not months.
• Co‑build alongside customers and partners, sharing best practices and enablement as you go.
• Surface platform gaps, edge cases, and field insights to senior Engineers and the product team.
• Translate customer business challenges into agentic solutions that actually ship in collaboration with the Deployment Strategist.

Qualifications

• 3+ years of software engineering or technical delivery experience with at least one production system you can walk us through.
• Degree in Computer Science or a related field.
• Prior customer‑facing technical delivery experience (consulting, professional services, or forward‑deployed engineering).
• Fluent in at least one of Python, Java Script/Type Script, Java, or Apex; willing to expand as needed.
• Hands‑on experience with large‑language models and prompt engineering.
• Strong understanding of data modeling, APIs, and integration patterns.
• Able to hold your own in a room with sales teams and customer architects.
• Ship quality code and evaluate AI outputs with engineering rigor.
• Active interest in the evolving AI / data landscape—piloting new tools, experimenting with new models, and staying curious.
• Enjoys dynamic group collaboration and is excited to travel approximately 25% of the time to work with customers.
• Nice‑to‑Haves
• Salesforce platform experience or certifications (Administrator, Platform Developer I, Agentforce Specialist).
• Familiarity with agent frameworks (Lang Chain, Llama Index) and orchestration patterns.
• Hands‑on with cloud data platforms (Snowflake, Databricks, Big Query).
• Experience in specialist AI delivery areas: data engineering, platform architecture, or headless deployments.

Benefits

Salesforce provides a range of benefits and resources to help you maintain balance and be your best.

Your personal growth and impact are supported through meaningful AI tools and broad professional development opportunities.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Salesforce supports an inclusive recruitment process and offers interview support for disabled applicants who meet the essential criteria for the role.

Posting Statement

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment.

We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

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