Enterprise Account Executive - Service Cloud in London

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Innovation isn’t a buzzword—it’s a way of life. The world of work is changing, and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Service Cloud (SC) is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service reps work together seamlessly in real time to resolve issues faster, personalise every interaction, and deliver support across every channel.

Role Overview

We are hiring an Enterprise Account Executive for the Service Cloud team. The role focuses on the Contact Centre and AI applications in customer service, with a particular emphasis on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Required Skills and Qualifications

• Demonstrated success in quota‑carrying, technology solution‑based direct sales.
• Proven track record of experience with Contact Centre, Field Service, or Service Engagement software.
• Account Planning: Build and execute account plans to retain and grow ACV with existing customers, focusing on upsell and cross‑sell opportunities.
• Research and Discovery: Uncover customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses.
• Solutioning: Identify compelling value propositions that address customer needs by demonstrating a clear understanding of the Agentforce and Service Cloud technology stack.
• Customer Communication: Engage customers clearly and confidently across written, verbal, and presentation formats using tools including Slack, Google Slides, and Zoom.
• Resource Application: Drive results by leveraging the full capabilities of available resources, tools, and internal teams.
• Team Selling: Align and engage the full account team and partner ecosystem to support deal progression and long‑term customer success.

Preferred Skills and Qualifications

• Excellent interpersonal and communication skills.
• Sales methodology education (e.g., MEDDIC, Challenger, Command of the Message).
• Ability to develop business cases and service requirements while crafting and leading strategic alliances.
• Ability to thrive in a fast‑paced, high‑growth environment.
• Consistent track record of achieving or exceeding quota.
• Experience collaborating across multiple internal teams, inspiring confidence, and aligning resources to account objectives.
• Preferred experience with extracurricular leadership, military experience, volunteer work, or other alignment with core competencies for the role.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Salesforce uses AI tools to help assess candidates, but humans ultimately make hiring decisions. Please refer to our Candidate Privacy Statement for more information, and note that Salesforce is a recognised Disability Confident member under the UK Government Disability Confident employer scheme.

Posting Statement

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We are committed to an inclusive recruitment process and offer interview schemes where appropriate. Our hiring decisions are fair and based on merit, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.