At a Glance
- Tasks: Drive customer success for nonprofits using Salesforce, ensuring outstanding experiences and growth.
- Company: Salesforce, the leading AI CRM company focused on customer success and innovation.
- Benefits: Limitless potential with competitive benefits, personal development resources, and a supportive work environment.
- Other info: Join a diverse team committed to equality and making a positive change in the world.
- Why this job: Make a real impact in the nonprofit sector while advancing your career in a dynamic role.
- Qualifications: 7+ years in Customer Success or related fields, with strong Salesforce knowledge and stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Salesforce is the #1 AI CRM, delivering customer success through trusted technology and innovation.
We are seeking Trailblazers who want to advance business and the world through AI while upholding Salesforce’s core values.
This role, Senior Customer Success Manager (CSM) for nonprofit and NGO customers, partners with enterprise clients to maximize the value of their Salesforce investment.
You will act as a trusted advisor to business and technical stakeholders, drive platform adoption, operational success, and long-term customer value.
This is a strategic, customer-facing role requiring strong Salesforce knowledge, consultative skills, and executive stakeholder management experience.
At Salesforce, our Signature Success Plan provides enterprise customers with Salesforce’s highest level of strategic partnership, technical expertise, and proactive support.
- Your Impact
- Serve as the primary point of accountability for Signature Success customers, ensuring an outstanding customer experience, retention, and growth.
- Build trusted relationships with executive stakeholders, IT leadership, and business teams within nonprofit and NGO organizations.
- Drive customer success through platform adoption, optimization, proactive guidance, and strategic planning.
- Advise customers on Salesforce capabilities, releases, best practices, and potential risks.
- Coordinate Signature Success services and collaborate across internal teams to deliver successful customer outcomes.
- Act as a customer advocate during critical incidents and escalations, ensuring effective communication and timely resolution.
- Support renewal and expansion opportunities by consistently demonstrating customer value.
- Minimum Qualifications
- 7+ years of experience in Customer Success, Technical Account Management, Salesforce consulting, Solutions Architecture, or Saa S advisory roles.
- Experience with Salesforce Nonprofit Cloud or a comparable CRM platform.
- Strong experience managing enterprise customer relationships and executive stakeholders.
- Ability to translate technical concepts into business-focused recommendations.
- Excellent communication, presentation, and stakeholder management skills.
- Experience leading cross-functional collaboration in complex customer environments.
- Preferred Qualifications
- Experience working with nonprofit organizations or NGOs.
- Consulting or strategic advisory background.
- Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant.
- Experience supporting enterprise-level customers in Saa S environments.
- Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life.
Our benefits and resources support balance and personal bests, and our AI agents accelerate your impact.
We aim to bring the power of Agentforce to organizations of all sizes and deliver experiences that customers love.
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
Salesforce uses AI tools to help recruiters assess resumes and qualifications.
Humans will always make hiring decisions.
See our Candidate Privacy Statement for information about data use and your rights, including opt-out options.
We are a recognised Disability Confident member under the UK Government scheme and are committed to an inclusive recruitment process.
Interview opportunities are offered to disabled applicants who meet essential criteria.
See the Accommodations Request Form for the UK Disability Confident Scheme section.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
We believe in equality and in creating a workplace that’s inclusive and free from discrimination.
Know your rights: workplace discrimination is illegal.
Employees and applicants are assessed on merit, regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political viewpoint, or other protected classifications.
This policy applies to all aspects of employment and recruiting processes and performance management.
Company Identity
We’re Salesforce, the Customer Company, driving AI + Data + CRM across industries.
We empower Trailblazers to achieve performance and career growth while making a positive impact on the world.
If you believe in business as a platform for change, you belong here.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Nonprofit / NGO) in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by 428 Salesforce UK Limited.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like 428 Salesforce UK Limited.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at 428 Salesforce UK Limited.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at 428 Salesforce UK Limited. Apply directly through us to stand out!
We think you need these skills to ace Customer Success Manager (Nonprofit / NGO) in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of 428 Salesforce UK Limited. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Customer Success Manager (Nonprofit / NGO), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at 428 Salesforce UK Limited
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of 428 Salesforce UK Limited. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
