Lead Solution Engineer - Consumer Goods

As a Principal Solution Engineer at Salesforce, you will serve as the lead architect for the “Agentic Enterprise” in the Consumer Goods sector. You will help customers unify humans and AI agents to drive profitable growth by designing custom solutions and collaborating with cross‑functional teams.

Responsibilities

• Coordinate and lead the entire solution cycle through close collaboration with other teams.
• Understand the customer’s needs and establish Salesforce’s product as the best solution that solves unique challenges.
• Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions for Consumer Goods.
• Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision‑makers to address their business issues and needs while showing business value.
• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
• Attain quarterly and annual objectives assigned by management.
• Respond efficiently to RFPs.
• Lead the technical side of the sales cycle.
• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.
• Design and prototype agentic workflows using Agentforce to solve complex business challenges.
• Identify high‑impact opportunities for autonomous agent deployment in areas such as telesales, visit management, proactive maintenance, and trade promotion management.
• Guide clients on the strategic shift from legacy CRM workflows to an agentic data platform where AI drives actionable insights.

Required Qualifications

• 10+ years of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation.
• Deep expertise in Agentforce for Consumer Goods, including autonomous AI design and the development of human‑agent collaborative strategies.
• Experience selling into customers across the UK in the Consumer Goods and Retail sector.
• Salesforce or other certifications related to artificial intelligence, specifically generative AI and LLM concepts.
• Experience implementing digital transformation strategies, enterprise consulting, and delivering increased success to customers.
• Proven oral, written, presentation, and interpersonal communication and relationship skills.
• Proven time‑management skills in a dynamic team environment.
• Ability to work as part of a team to tackle problems in dynamic, energising environments.
• Inquisitive, practical, and passionate about technology and sharing knowledge.
• Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, insurance industry and/or financial services experience).
• Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended.
• Computer studies degree or equivalent relevant experience required.

Benefits

Unleash your potential. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Equal Opportunity Employer

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.