At a Glance
- Tasks: Lead a team of Customer Success Managers to drive impactful outcomes for nonprofit customers.
- Company: Join a leading tech company focused on customer success and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and customer-centric solutions.
- Why this job: Make a real difference in the nonprofit sector while developing your leadership skills.
- Qualifications: Strong leadership experience and a background in customer success strategy.
The predicted salary is between 60000 - 75000 £ per year.
Role Description Our customers who drive the most value out of Salesforce rely on the Signature Success program and team.
Signature Success aligns on each customer’s needs, strategic objectives, and maturity.
Customers are then supported through long‑term plans that align the right people, skills, coaching, and oversight to help customers achieve tangible results through Salesforce products.
Insights and analysis are provided along the way to drive comprehensive support.
The primary orchestrators driving Signature delivery are our versatile Customer Success Managers (CSM).
The CSM Director leads the strategy for Signature Success Plan delivery across their team of CSMs.
The ideal candidate should have a strong background in people leadership, experience driving outcomes with enterprise Nonprofit organizations, as well as a strong grounding in customer success strategy.
CSM Directors are able to research, synthesize, and develop insights and actions in a proactive way which best serves their portfolio.
They will hire, coach, manage, and support a team of individuals with a variety of backgrounds.
The primary responsibility of the CSM Director is to drive Signature delivery across the EMEA Nonprofit portfolio of customers, through their leadership and CSM team.
This role requires customer centricity, partnership, resourcefulness, flexibility, and a highly driven demeanor.
Success in this role is measured across the business by retention of business, customer adoption, license consumption, and employee sentiment.
Requirements
