At a Glance
- Tasks: Lead a high-performing team and manage key global accounts in cybersecurity.
- Company: Join Onapsis, a leader in safeguarding critical business applications.
- Benefits: Competitive salary, remote work, and opportunities for career growth.
- Other info: Work remotely from Germany, Spain, the UK, or the Netherlands.
- Why this job: Shape the future of cybersecurity while mentoring a talented team.
- Qualifications: 6+ years in Customer Success and 2+ years in people leadership.
The predicted salary is between 80000 - 100000 € per year.
Onapsis is on a mission to safeguard the most critical business applications that businesses depend on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.
The Customer Success Senior Manager (m/f/d) at Onapsis is a "Coach/Player". You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, global accounts. In this role, you don't just manage a book of business; you build a force multiplier. You will translate complex cybersecurity and SAP-landscape challenges into scalable customer journeys, ensuring our clients don't just "use" our software, but weave it into the fabric of their enterprise security posture.
If you thrive on pressure-testing deal strategies, fostering "Extreme Ownership" in your team, and serving as the bridge between technical product evolution and executive value realization, this is your next challenge.
Key Responsibilities:- The "Coach": Regional Leadership & Force Multiplication (70%)
- People Management & Mentorship: Lead a team of CSMs and Renewal Reps. Own the full talent lifecycle: hiring, onboarding, weekly 1:1s, and career pathing.
- The "Deal Strategist": Lead weekly account reviews. You aren't just checking boxes; you are pressure-testing renewal strategies, identifying expansion "white space," and coaching your team on how to navigate complex SAP/Cybersecurity stakeholders.
- Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey. Document scalable best practices and ensure the team is utilizing "Extreme Ownership" to manage their books of business.
- Cross-Functional Advocacy: Act as the primary regional "Voice of the Customer" for Product and Sales, ensuring that field insights (from your different team portfolios) are synthesized into actionable product requirements.
- The "Player": Strategic "North Star" Portfolio (30%)
- Elite Account Management: Personally owns 4–6 of Onapsis’ most complex, high-value flagship / T1 accounts. Model the "Gold Standard": Use your personal portfolio to pilot new playbooks, EBR formats, and expansion strategies.
- Commercial Ownership: Manage the end-to-end lifecycle for your select accounts, ensuring ARR is protected and grown through proactive risk mitigation and value realization.
To be successful in this high-impact position, we are looking for a candidate who brings a blend of technical acumen, commercial grit, and empathetic leadership.
Professional Experience:- 6+ Years in Customer Success/Account Management: Proven track record in the Enterprise space, specifically navigating the complexities of Cybersecurity, ERP, or high-stakes Infrastructure software.
- 2+ Years of People Leadership: Direct experience managing a team of 5+ individual contributors. You should have a documented history of hiring, developing talent, and managing underperformance with radical candor.
- Complex Stakeholder Navigation: Expertise in managing "Board-level" relationships within Global 2000 organizations, specifically engaging with C-Suite personas (CISO, CIO, CTO).
- The "Commercial Edge": A history of owning $5M+ in aggregate ARR, with a consistent record of meeting or exceeding targets. Proficiency in German is highly desirable but not strictly required.
- A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
- A unique culture of high achievement and teamwork.
- Supportive and humble colleagues are the space's top problem solvers and innovators.
- Financial security through competitive compensation and incentives.
Customer Success, Senior Manager (m/f/d) EMEA employer: 406 Ventures
Onapsis is an exceptional employer that fosters a unique culture of high achievement and teamwork, where employees are empowered to shape the future of cybersecurity for critical business applications. With competitive compensation, a focus on employee growth, and a supportive environment filled with top problem solvers, Onapsis offers a rewarding career path for those looking to make a significant impact in the industry. The remote work flexibility for candidates based in Germany, Spain, the United Kingdom, or the Netherlands further enhances the appeal of joining this innovative company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success, Senior Manager (m/f/d) EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your achievements in customer success. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their mission. Remember, they want to see how you fit into their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success, Senior Manager (m/f/d) EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Senior Manager role. Highlight your experience in managing teams and navigating complex stakeholder relationships, as these are key aspects of the job.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible, like how you grew ARR or improved customer satisfaction scores.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to see who you really are, so don’t be afraid to share your passion for customer success and leadership.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Onapsis.
How to prepare for a job interview at 406 Ventures
✨Know Your Stuff
Make sure you understand Onapsis's mission and the importance of cybersecurity in business applications. Brush up on your knowledge of SAP and cybersecurity landscapes, as you'll need to translate complex challenges into customer journeys.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams and mentored individuals in previous roles. Highlight your experience with 'Extreme Ownership' and how you've navigated complex stakeholder relationships, especially with C-Suite personas.
✨Be a Deal Strategist
Think about how you would approach account reviews and renewal strategies. Be ready to discuss specific tactics you've used to identify expansion opportunities and pressure-test deal strategies in your past roles.
✨Demonstrate Commercial Acumen
Come prepared to talk about your experience managing significant ARR and how you've consistently met or exceeded targets. Share insights on how you've protected and grown accounts through proactive risk mitigation and value realisation.
