Receptionist - Peterborough Hyundai

Receptionist - Peterborough Hyundai at 401auto. About the role As a Receptionist at Peterborough Hyundai, you will be the first point of contact for our customers, playing a pivotal role in creating a welcoming atmosphere. Your responsibilities will include managing incoming calls, greeting visitors, and ensuring that the front desk operates smoothly. This part-time position is ideal for individuals who thrive in a fast-paced environment and possess excellent communication skills. You will be an integral part of our team, contributing to the overall customer experience and supporting various administrative tasks.

Key facts

• Location: Peterborough, Ontario
• Engagement: Part-time

What you'll do

• Greet and assist customers as they enter the dealership, ensuring a friendly and professional atmosphere.
• Answer incoming phone calls promptly and direct them to the appropriate departments or personnel.
• Manage appointment scheduling for service and sales departments, ensuring efficient use of time and resources.
• Maintain the reception area, keeping it organized and presentable at all times.
• Handle customer inquiries and provide information about our products and services.
• Process incoming and outgoing mail, ensuring timely distribution to the relevant departments.
• Assist with administrative tasks such as filing, data entry, and maintaining customer records.
• Collaborate with team members to ensure seamless communication and workflow within the dealership.
• Monitor and order office supplies as needed, ensuring that the front desk is well-stocked.
• Support marketing initiatives by distributing promotional materials and assisting with events as required.
• Handle cash transactions and maintain accurate records of payments received at the front desk.
• Provide support to management and other departments as necessary, contributing to a team-oriented environment.

Requirements

• High school diploma or equivalent; additional education in business administration or a related field is a plus.
• Proven experience in a receptionist or administrative role, preferably in the automotive industry.
• Excellent verbal and written communication skills, with a strong customer service orientation.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• A friendly and approachable demeanor, with the ability to handle challenging situations calmly and professionally.
• Basic knowledge of automotive terminology and services is an advantage.
• Ability to work flexible hours, including evenings and weekends, as required by the dealership's schedule.
• A valid driver's license is preferred but not mandatory.

Nice to have

• Experience with dealership management software or CRM systems.
• Bilingual abilities (English and French) to assist a diverse customer base.
• Previous experience in a sales or customer service role within the automotive sector.
• Familiarity with social media platforms for potential marketing support.
• Certification in customer service or office administration.

Skills & tools

• Strong interpersonal skills to build rapport with customers and colleagues alike.
• Attention to detail to ensure accuracy in scheduling and record-keeping.
• Time management skills to handle a variety of tasks efficiently.
• Ability to work independently as well as part of a team, demonstrating flexibility and adaptability.
• Familiarity with digital communication tools and software for efficient workflow management.

Practical notes

• This position is part-time, with flexible hours that may include evenings and weekends to accommodate dealership needs.
• The salary for this role will be competitive and commensurate with experience.
• Candidates must be eligible to work in Canada and may require a work visa depending on their status.
• The work environment is dynamic, and the role may involve occasional physical tasks, such as moving materials or assisting with events.

Joining the team at Peterborough Hyundai means becoming part of a reputable dealership that values customer satisfaction and employee development.