At a Glance
- Tasks: Support sales and customer service while managing communication and internal processes.
- Company: Join a growing, award-winning family business with a strong reputation.
- Benefits: Competitive salary, profit share scheme, and a supportive work environment.
- Other info: Enjoy a stable career with excellent growth opportunities in a people-first culture.
- Why this job: Be part of a dynamic team making a real impact in sustainable packaging.
- Qualifications: 5+ years in customer service or related fields, with strong organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
Join a growing, award-winning family business with 43 years of history and an excellent reputation for outstanding customer service. This established family, people-first business continues to grow year after year. Following an innovative rebrand, they are now achieving impressive 20-25% annual growth within the expanding sustainable packaging sector.
If you are an honest, career-oriented professional with a commitment to outstanding customer service, then we would love to hear from you. The successful candidate is likely to be from a Customer Services / Executive Assistant | Business Support / Customer Service Management | Operations Coordination | Office Management | Sales Administration and will have 5 years plus experience.
The company’s innovative packaging solutions help customers stand out on increasingly crowded shelves, whilst their honest, customer-first approach has helped them build an outstanding reputation in the marketplace. With a 97% Feefo 5-star rating for 6 years running and more than 441 reviews, customer service is genuinely at the heart of everything they do.
Due to continued expansion, they are now looking to recruit a Customer Success professional to play a key role within the business. This is a newly created, multi-faceted role sitting right at the heart of a busy, ambitious and customer-focused company. Combining elements of Executive Assistant, Business Support, Customer Services, Operations Coordination, Office Management and Sales Administration, this opportunity would suit an organised and commercially minded individual who enjoys variety, responsibility and helping a business operate smoothly.
Working within the print and packaging sector, you will support the sales team and wider business by ensuring customer communication, sales administration and internal processes are managed professionally, accurately and on time. Core responsibilities will include:
- Supporting the sales team with administration and coordination
- Managing customer communication and follow-up activity
- Helping improve internal systems and processes
- Keeping projects and tasks moving efficiently
- Supporting customer service management activities
- Ensuring exceptionally high customer service standards
- Becoming a trusted go-to person within the business
No two days will be the same, making this an ideal opportunity for someone who enjoys keeping multiple plates spinning whilst remaining calm, organised and solutions-focused.
We believe cultural fit is the single most important factor in recruitment, which is one of the key reasons the company has virtually no staff turnover. The successful candidate will likely be:
- Highly organised and proactive
- Honest, dependable and hard-working
- Customer-focused and commercially aware
- Calm under pressure with strong attention to detail
- Comfortable managing multiple priorities simultaneously
- Someone who enjoys creating structure and improving processes
Most importantly, we are looking for someone with a strong work ethic, a positive attitude and a genuine desire to help both customers and colleagues succeed. This opportunity would particularly suit someone looking to build a long-term career within a stable, growing and supportive business.
Why Join?
- Established and financially secure family business
- 20-25% year-on-year growth
- Strong people-first culture
- Profit share scheme
- Sustainable and expanding sector
- Friendly and supportive working environment
- Genuine long-term career opportunity
- Opportunity to play a key role within the business
If you are looking for a varied and rewarding opportunity where you can genuinely make a difference within a highly respected and growing business, we would love to hear from you.
Customer Success Executive/Manager in Newton Abbot employer: 4 SALES MATTERS LIMITED
Join a thriving family business with a remarkable 43-year history and a commitment to outstanding customer service. With a strong people-first culture, impressive year-on-year growth, and a genuine focus on employee development, this company offers a supportive environment where you can build a long-term career while making a meaningful impact in the sustainable packaging sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive/Manager in Newton Abbot
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service ethos and think of examples from your experience that align with their values. This will show them you're a perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the ideal candidate for the Customer Success role. Highlight your organisational skills and customer-focused mindset to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Executive/Manager in Newton Abbot
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your commitment to outstanding customer service in your application. We want to see how you've gone above and beyond for customers in your previous roles, so share those stories!
Tailor Your CV:Don’t just send the same CV everywhere! Tailor it to match the job description. Emphasise your experience in customer service, operations coordination, and any relevant skills that align with what we’re looking for.
Be Honest and Authentic:We value honesty and a genuine attitude. Don’t be afraid to let your personality shine through in your application. Share your motivations and why you’re excited about this opportunity with us!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at 4 SALES MATTERS LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent achievements. Understanding their customer-first approach and impressive growth in the sustainable packaging sector will help you align your answers with their mission.
✨Showcase Your Customer Service Skills
Since this role is all about outstanding customer service, prepare specific examples from your past experiences that demonstrate your ability to manage customer communication and improve processes. Highlight how you've contributed to customer satisfaction in previous roles.
✨Be Organised and Proactive
The job requires someone who can juggle multiple tasks efficiently. During the interview, share instances where you successfully managed various responsibilities. This will show that you’re calm under pressure and can keep projects moving smoothly.
✨Emphasise Cultural Fit
Cultural fit is crucial for this company, so be sure to express your alignment with their values. Talk about your work ethic, positive attitude, and genuine desire to help both customers and colleagues succeed. This will resonate well with the interviewers.
