At a Glance
- Tasks: Support sales and customer service while managing multiple priorities in a dynamic environment.
- Company: Join a family-run business with over 40 years of success and a people-first culture.
- Benefits: Competitive salary, profit share scheme, and a supportive working environment.
- Other info: Genuine long-term career opportunity in a stable and expanding business.
- Why this job: Make a real impact in a growing, sustainable packaging sector with a trusted team.
- Qualifications: Highly organised, proactive, and customer-focused individuals with strong attention to detail.
The predicted salary is between 35000 - 40000 £ per year.
This established family business has been successfully trading for over 40 years and continues to grow year after year. Following an innovative rebrand, they are now achieving impressive annual growth within the expanding sustainable packaging sector. Their innovative packaging solutions help customers stand out on increasingly crowded shelves, whilst their honest, customer-first approach has helped them build an outstanding reputation in the marketplace. With a 97% Feefo 5-star rating and more than 441 reviews, customer service is genuinely at the heart of everything they do.
Due to continued expansion, they are now looking to recruit a Customer Success & Sales Support Co-Ordinator to play a key role within the business.
The Role
This is a newly created, multi-faceted role sitting right at the heart of a busy, ambitious and customer-focused company. Combining elements of Executive Assistant, Business Support, Customer Service Management, Operations Coordination, Office Management and Sales Administration, this opportunity would suit an organised and commercially minded individual who enjoys variety, responsibility and helping a business operate smoothly. Working within the print and packaging sector, you will support the sales team and wider business by ensuring customer communication, sales administration and internal processes are managed professionally, accurately and on time.
Responsibilities will include:
- Supporting the sales team with administration and coordination
- Managing customer communication and follow-up activity
- Helping improve internal systems and processes
- Keeping projects and tasks moving efficiently
- Supporting customer service management activities
- Ensuring exceptionally high customer service standards
- Becoming a trusted go-to person within the business
No two days will be the same, making this an ideal opportunity for someone who enjoys keeping multiple plates spinning whilst remaining calm, organised and solutions-focused.
The Person
We believe cultural fit is the single most important factor in recruitment, which is one of the key reasons the company has virtually no staff turnover. The successful candidate will likely be:
- Highly organised and proactive
- Honest, dependable and hard-working
- Customer-focused and commercially aware
- Calm under pressure with strong attention to detail
- Comfortable managing multiple priorities simultaneously
- Someone who enjoys creating structure and improving processes
Most importantly, we are looking for someone with a strong work ethic, a positive attitude and a genuine desire to help both customers and colleagues succeed. This opportunity would particularly suit someone looking to build a long-term career within a stable, growing and supportive business.
Why Join?
- Established and financially secure family business
- Year-on-year growth
- Strong people-first culture
- Profit share scheme
- Sustainable and expanding sector
- Friendly and supportive working environment
- Genuine long-term career opportunity
- Opportunity to play a key role within the business
If you are looking for a varied and rewarding opportunity where you can genuinely make a difference within a highly respected and growing business, we would love to hear from you.
Customer Success and Sales Support Coordinator in Newton Abbot employer: 4 SALES MATTERS LIMITED
Join a thriving family business with over 40 years of success in the sustainable packaging sector, where a strong people-first culture fosters a supportive and friendly working environment. With impressive year-on-year growth and a commitment to employee development, this role offers a unique opportunity to make a meaningful impact while enjoying benefits like a profit share scheme and a genuine long-term career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success and Sales Support Coordinator in Newton Abbot
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect Customer Success & Sales Support Co-Ordinator. Highlight your organisational skills and customer-focused mindset to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success and Sales Support Coordinator in Newton Abbot
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success & Sales Support Co-Ordinator role. Highlight your organisational skills, customer service experience, and any relevant administrative roles you've held.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our people-first culture. Be genuine and let your personality come through!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage multiple priorities and improve processes. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing business!
How to prepare for a job interview at 4 SALES MATTERS LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent achievements. Understanding their customer-first approach and impressive growth in the sustainable packaging sector will help you align your answers with their mission.
✨Showcase Your Organisational Skills
Since the role involves juggling multiple tasks, be prepared to discuss your organisational strategies. Share specific examples of how you've managed projects or improved processes in previous roles to demonstrate your proactive nature.
✨Emphasise Customer Service Experience
Given the importance of customer service in this role, highlight any relevant experience you have. Discuss how you've handled customer communication and ensured high service standards, as this will resonate well with their focus on customer satisfaction.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, and future growth plans. This shows your genuine interest in the role and helps you assess if it’s the right fit for you, which is crucial for both you and the company.
